At a Glance
- Tasks: Support finance operations in a busy veterinary referral centre with excellent customer care.
- Company: Join one of Europe’s largest and most diverse veterinary centres, part of Linnaeus and Mars Veterinary Health.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programmes, and staff discounts.
- Other info: Dynamic work environment with a focus on inclusivity and staff well-being.
- Why this job: Make a difference in the lives of pets and their owners while developing your finance skills.
- Qualifications: Veterinary experience or strong interest in the industry; excellent communication and organisational skills.
The predicted salary is between 26701 - 26701 £ per year.
Davies Veterinary Specialists is recruiting a full‑time Client Finance Administrator who will report to the Finance Manager and support the day‑to‑day operations of our busy referral centre. The role requires working collaboratively with our client, patient and clinical teams and delivering accurate financial services with a high level of customer care.
Responsibilities
- Reconciliation of daily takings.
- Billing and finance support, covering sales, charges and payments.
- Assessing and submitting insurance claims in a timely manner.
- Reviewing accounts and clinical history to assist clients with direct claims.
- Assisting clients with general finance and insurance queries, guiding policyholders on claim procedures and keeping them informed verbally and in writing.
- Ensuring prompt and accurate payment of insurance shortfalls along with excesses and co‑payment liabilities.
- Credit control for outstanding payments, insurance shortfalls and direct payments from insurers.
- Telephone and face‑to‑face discussions with clients.
Qualifications
- Veterinary or animal experience, or a strong interest in the industry, is desired.
- Understanding of medical terminology (not essential).
- Excellent communication skills, both verbal and written.
- Strong organisational and multitasking abilities.
Employment Details
- Full‑time, 40 hours per week.
- Saturday work on a rota basis (approximately 1 in 6‑8 weeks).
- Location: Hertfordshire/Bedfordshire, within 50 minutes of London by train.
Benefits
- 5 weeks holiday + bank holidays + birthday leave.
- Career progression opportunities.
- Staff discount schemes.
- Life assurance.
- Enhanced sickness pay.
- Enhanced equal family leave.
- Employer contribution pension scheme.
- Income protection.
- Wellness programme: Employee assistance program.
- Eyecare voucher scheme.
- Free annual flu jab.
- Cycle to work scheme.
- Recruitment referral reward scheme.
Davies is one of Europe’s largest and most diverse small animal veterinary referral centres, part of the Linnaeus and Mars Veterinary Health group. We value inclusivity, diversity and the well‑being of our staff, and offer a comprehensive wellbeing package to support both physical and mental health.
Salary: £26,701 per annum.
Veterinary Client Administrator (Finance) in Hitchin employer: VCA Inc.
Davies Veterinary Specialists is an exceptional employer, offering a supportive and inclusive work environment in Hertfordshire/Bedfordshire, just 50 minutes from London. With a strong focus on employee well-being, we provide generous benefits including 5 weeks of holiday, career progression opportunities, and a comprehensive wellness programme, making it an ideal place for those passionate about animal care and finance to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Administrator (Finance) in Hitchin
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field or join relevant groups online. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to finance and client care in a veterinary setting. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for animals and finance during interviews! Share any relevant experiences or stories that highlight your skills and enthusiasm for the role. It’s all about making that personal connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Veterinary Client Administrator (Finance) in Hitchin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Client Finance Administrator. Highlight any relevant experience in finance or customer service, and don’t forget to mention your interest in the veterinary field!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application showcases your excellent communication skills. Be clear, concise, and engaging in your writing!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at VCA Inc.
✨Know Your Numbers
As a Client Finance Administrator, you'll be dealing with financial figures daily. Brush up on basic financial concepts and be ready to discuss how you would handle billing, reconciliation, and credit control. This shows your potential employer that you're not just interested in the role but also understand its core responsibilities.
✨Show Your Customer Care Skills
This role requires excellent communication and customer service skills. Prepare examples of how you've successfully handled client queries or resolved issues in the past. Highlighting your ability to communicate effectively, both verbally and in writing, will set you apart from other candidates.
✨Familiarise Yourself with Veterinary Terminology
While understanding medical terminology isn't essential, having a basic grasp can be beneficial. Do some research on common terms used in veterinary finance and insurance. This will help you feel more confident during the interview and demonstrate your genuine interest in the industry.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about situations where you had to multitask or manage conflicting priorities. Practising your responses will help you articulate your thought process clearly and show how you can thrive in a busy referral centre environment.
