At a Glance
- Tasks: Be the friendly face of our veterinary practice, helping clients and their pets feel welcome.
- Company: Join City Vets, a caring and innovative veterinary team in Exeter.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programs.
- Other info: Work in a dynamic environment with opportunities to grow and learn.
- Why this job: Make a real difference in pet care while developing your customer service skills.
- Qualifications: A compassionate attitude and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Location: City Vets, Heavitree and St Thomas
Job type: Part-time, permanent
Hours: 32.6 hours per week. Plus Saturdays on a rota basis
Shifts: Mon - Weds 1.30pm - 7pm, Thurs 8-6 and Fri 1.30-7pm
Your role and responsibilities:
- Greeting clients and their pets with a friendly and helpful manner
- Diary management
- Maintaining accurate client records in line with data protection regulations
- Day to day administrative duties
- Communicating with clients, colleagues, and the wider business face-to-face, through email and telephone
- Maintaining the organisation and hygiene standards of the reception areas
- Processing payments in various forms
- Processing repeat medication requests
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Enhanced sickness pay
- Enhanced equal family leave
- Recruitment referral reward scheme
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
About us:
City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter. We are committed to providing a gold-standard, professional, and caring service to our patients and their owners. We have state-of-the-art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south-west to have a Gold Standard Rabbit Welfare Association & Fund certificate.
We’re proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same!
City Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about City Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Vet Receptionist & Client Care Specialist in Exeter employer: VCA Inc.
At City Vets, we pride ourselves on being an exceptional employer that values the well-being and growth of our team members. Located in Exeter, our forward-thinking practice offers a supportive work culture, extensive career progression opportunities, and a comprehensive wellness programme, ensuring you can thrive both personally and professionally. Join us to be part of a compassionate team dedicated to providing gold-standard care for pets while enjoying unique benefits like enhanced family leave and a generous holiday allowance.
StudySmarter Expert Advice🤫
We think this is how you could land Vet Receptionist & Client Care Specialist in Exeter
✨Tip Number 1
Get to know the company! Research City Vets and Linnaeus to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local veterinary events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to client care and customer service. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewer can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Vet Receptionist & Client Care Specialist in Exeter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for veterinary care shine through! We want to see how much you care about pets and their owners, so share any relevant experiences that highlight your compassion and dedication.
Tailor Your CV:Make sure your CV is tailored to the role of Vet Receptionist & Client Care Specialist. Highlight your customer service skills and any experience in a similar environment. We love seeing how your background fits with our values!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our amazing team at City Vets.
How to prepare for a job interview at VCA Inc.
✨Know Your Stuff
Familiarise yourself with City Vets and their values. Understand their commitment to high-quality service and how they support their staff. This will help you align your answers with what they’re looking for.
✨Show Your Compassion
As a Vet Receptionist & Client Care Specialist, empathy is key. Prepare examples of how you've handled difficult situations with clients or pets in the past. This will demonstrate your caring nature and ability to handle the role.
✨Practice Your Communication Skills
Since you'll be communicating with clients face-to-face, over the phone, and via email, practice clear and friendly communication. Role-play common scenarios with a friend to build confidence and ensure you come across as approachable.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent City Vets in a positive light.
