At a Glance
- Tasks: Be the friendly face of our veterinary practice, greeting clients and their pets with care.
- Company: Join City Vets, a compassionate and innovative veterinary team in Exeter.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Other info: Dynamic work environment with opportunities to collaborate with charities.
- Why this job: Make a real difference in pet care while developing your customer service skills.
- Qualifications: A caring attitude and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: City Vets, Heavitree and St Thomas
Job type: Part-time, permanent
Hours: 32.6 hours per week. Plus Saturdays on a rota basis
Shifts: Mon - Weds 1.30pm - 7pm, Thurs 8-6 and Fri 1.30-7pm
Your role and responsibilities:
- Greeting clients and their pets with a friendly and helpful manner
- Diary management
- Maintaining accurate client records in line with data protection regulations
- Day to day administrative duties
- Communicating with clients, colleagues, and the wider business face-to-face, through email and telephone
- Maintaining the organisation and hygiene standards of the reception areas
- Processing payments in various forms
- Processing repeat medication requests
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Enhanced sickness pay
- Enhanced equal family leave
- Recruitment referral reward scheme
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
About us:
City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter. We are committed to providing a gold-standard, professional, and caring service to our patients and their owners. We have state-of-the-art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south-west to have a Gold Standard Rabbit Welfare Association & Fund certificate.
We’re proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same!
City Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about City Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Associate (Receptionist) in Exeter employer: VCA Inc.
At City Vets, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of our staff. With extensive career progression opportunities, generous benefits including five weeks of holiday, enhanced family leave, and a comprehensive wellness programme, we empower our Client Care Associates to thrive in their roles while making a meaningful impact in the lives of pets and their owners. Located in Exeter, our state-of-the-art facilities and commitment to community engagement ensure that no two days are ever the same, making this a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Associate (Receptionist) in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City Vets and Linnaeus. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show your personality! Don’t be afraid to let your enthusiasm for animal care shine through. Being friendly and approachable is key for a Client Care Associate, so let that passion come across in your interactions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Associate (Receptionist) in Exeter
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for client care and animals shine through. We want to see that you’re excited about joining our friendly team at City Vets!
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the Client Care Associate role. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with City Vets.
How to prepare for a job interview at VCA Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Associate. Familiarise yourself with diary management, client communication, and the importance of maintaining accurate records. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight your friendly and compassionate approach, as this aligns perfectly with the values of City Vets.
✨Practice Common Interview Questions
Anticipate questions related to client care and administrative tasks. Practice responses to questions like 'How would you handle a difficult client?' or 'What steps do you take to ensure data protection?' This will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team culture, training opportunities, or how City Vets supports its staff. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
