At a Glance
- Tasks: Welcome clients and manage appointments while providing top-notch customer service.
- Company: Join a leading veterinary specialist hospital with a supportive team culture.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Other info: Full training provided; previous customer service experience preferred.
- Why this job: Make a difference in pets' lives while developing your skills in a rewarding environment.
- Qualifications: Excellent communication skills and a passion for animals are essential.
The predicted salary is between 24000 - 30000 € per year.
Location: Anderson Moores Veterinary Specialists
Job Type: Full-time, Fixed-Term (12 months)
Hours: 40 Hours per week, Monday - Friday
Shifts: Shift pattern is a combination of earlies and lates on a fixed two-week rota. (Plus occasional weekend/bank holiday cover on a rota basis)
Anderson Moores Veterinary Specialists are recruiting for a professional Client Care Team Member to join the Client Care Team on site in Winchester.
The role of a Client Care Team Member requires a forward-thinking, articulate and organised individual who works well under pressure.
Duties include:
- Meeting and greeting clients in a professional, yet sensitive manner
- Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
- Liaising with referring vets and accurately recording details
- Updating in-house notes system clearly and accurately
- Coordinating appointments with the animals owners
- Discussing finances and pet Insurance details
- Taking card and cash payments
- Accurately carrying out departmental filing
- Building good working relationships with colleagues at all levels
- Assisting with any other ad hoc duties when requested
To be considered for this role, applicants must:
- Possess excellent communication skills
- Be passionate about animals
- Be able to provide first class customer service
- Be eligible to work in the United Kingdom
Previous customer service experience is essential. Reception experience is desirable; however not essential as full training will be given.
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Reimbursement of Pet Insurance fees
- Life Assurance
- Group Pension scheme
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
Since 2006, we've been one of the country's leading veterinary specialist referral hospitals, with vets and their teams caring for small animals every day. Our dedicated vets, nurses and nursing assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets.
Our vision is to be the south of England's multidisciplinary veterinary referral hospital of choice, where referring vets, clients and their pets receive the best possible care.
Our mission is to create an inspiring, inclusive, professional environment where the team are empowered to work together to deliver exceptional care and service consistently.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk
Client Care Team Member (Veterinary Receptionist) employer: VCA Inc.
At Linnaeus, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Located in the serene countryside of Hampshire, our state-of-the-art facilities provide a unique environment for our Client Care Team Members to thrive, with comprehensive training programmes and career progression opportunities. Join us to be part of a dedicated team that is committed to delivering outstanding care for pets while enjoying generous benefits such as enhanced leave, wellness programmes, and staff discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Team Member (Veterinary Receptionist)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Anderson Moores Veterinary Specialists. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your excellent communication skills and your passion for animals. Remember, they want to see how you handle pressure, so don’t shy away from discussing any challenging situations you've faced.
✨Tip Number 3
Dress the part! First impressions matter, especially in a client-facing role like this. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to express your appreciation for the opportunity can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Client Care Team!
We think you need these skills to ace Client Care Team Member (Veterinary Receptionist)
Some tips for your application 🫡
Show Your Passion for Animals:When writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets or in animal care, as this will resonate with us and show that you're a great fit for the role.
Highlight Your Customer Service Skills:As a Client Care Team Member, you'll be interacting with clients regularly. Make sure to emphasise your previous customer service experience in your application. Share specific examples of how you've provided excellent service in the past!
Be Clear and Organised:We appreciate clarity and organisation in applications. Structure your application well, using headings and bullet points where necessary. This not only makes it easier for us to read but also reflects your ability to communicate effectively.
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to the right people. Plus, it shows that you're proactive and keen to join our team at Anderson Moores Veterinary Specialists.
How to prepare for a job interview at VCA Inc.
✨Know Your Stuff
Before the interview, make sure you research Anderson Moores Veterinary Specialists. Understand their values, services, and what makes them stand out in the veterinary field. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Client Care Team Member, excellent communication is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Your Passion for Animals
Make sure to express your love for animals during the interview. Share any relevant experiences, whether it's volunteering at an animal shelter or caring for pets. This will resonate well with the interviewers and show that you align with their mission of providing exceptional care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with a distressed pet owner or managing multiple calls at once. Think through potential scenarios beforehand and outline your approach to handling them calmly and professionally.
