At a Glance
- Tasks: Join our Client Care team, providing top-notch service to pets and their owners.
- Company: Village Vet, part of Linnaeus and Mars Veterinary Health, a leader in veterinary care.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and wellness programmes.
- Other info: Be part of a diverse culture that values your wellbeing and personal growth.
- Why this job: Make a real difference in the lives of pets while working in a fun, fast-paced environment.
- Qualifications: Confident, organised individuals with a passion for customer service and teamwork.
The predicted salary is between 30000 - 40000 € per year.
Location: Village Vet Queens Park, Maida Vale, Primrose Hill, St. John's Wood and West Hampstead
Job Type: Full-time, Permanent
Hours: 42 Hours per week
Shifts: Monday to Friday between the hours of 8am - 7.30pm. (plus 1 bank holiday shift per year)
We are searching for a passionate individual to join our wonderful Client Care team at Village Vet. This is a float role working across 5 sites in North and North West London. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Roles and Responsibilities
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administrative duties for the clinical team and the business
- Promoting our fantastic Healthcare Plan
- Meeting and greeting clients with an effortless smile
- Booking appointments and diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Managing cash, stock and client accounts
- Opening and closing the practice
What We're looking for
The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.
What We offer
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
About Us: Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role, please contact our Talent Acquisition team.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
Client Care Assistant (Veterinary Receptionist - Float) employer: VCA Inc.
At Village Vet, part of Linnaeus and Mars Veterinary Health, we pride ourselves on being an exceptional employer that values our people as much as the pets we care for. With a strong focus on employee wellbeing, career progression, and a supportive work culture, our Client Care Assistants enjoy generous benefits including 5 weeks holiday, enhanced family leave, and access to a comprehensive wellness programme. Working across multiple sites in North and North West London, you'll be part of a passionate team dedicated to delivering outstanding service in a fast-paced, friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Veterinary Receptionist - Float)
✨Tip Number 1
Get to know the company! Research Village Vet and Linnaeus to understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local veterinary events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to client care and teamwork. Think about examples from your past experiences that showcase your skills and how you handle pressure – they’ll love hearing about your passion for pet care!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Client Care Assistant (Veterinary Receptionist - Float)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for animal care shine through! We want to see that you genuinely care about pets and their wellbeing, so share any relevant experiences or stories that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Client Care Assistant role. Highlight your customer service skills and any experience in a fast-paced environment. We love seeing how your unique background fits with what we do at Village Vet!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do just that!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Village Vet and what we stand for.
How to prepare for a job interview at VCA Inc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks like liaising with clients, managing appointments, and handling payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role is all about client interaction, be prepared to discuss your experience in customer service. Share specific examples of how you've handled difficult situations or provided exceptional service. A friendly smile and a positive attitude can go a long way!
✨Prepare for Common Questions
Think about questions you might be asked, such as how you manage stress or work under pressure. Practice your responses, focusing on your organisational skills and ability to multitask. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
