At a Glance
- Tasks: Join our Client Care team to provide exceptional service and support for pets and their owners.
- Company: Be part of Village Vet, a leading veterinary practice with a family-owned ethos.
- Benefits: Enjoy 5 weeks holiday, staff discounts, wellness programmes, and career progression opportunities.
- Other info: Join a diverse team committed to excellence and personal growth.
- Why this job: Make a real difference in the lives of pets and their owners while working in a fun environment.
- Qualifications: Confident, organised individuals who thrive under pressure and love working with people.
The predicted salary is between 12 - 15 € per hour.
Location: Village Vet West Hampstead
Job Type: Part-time, Permanent
Hours: 16 Hours per week
Shifts: Wednesdays and Fridays only 11am to 7pm (plus 1 bank holiday shift per year)
We are searching for a passionate individual to join our wonderful Client Care team at Village Vet, West Hampstead. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Roles and Responsibilities
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administrative duties for the clinical team and the business
- Promoting our fantastic Healthcare Plan
- Meeting and greeting clients with an effortless smile
- Booking appointments and diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Managing cash, stock and client accounts
- Opening and closing the practice
What We're looking for
The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.
What We offer
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
About Us
Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
Client Care Assistant (Veterinary Receptionist) employer: VCA Inc.
At Village Vet West Hampstead, we pride ourselves on being an exceptional employer that values our team members as much as the pets we care for. With a strong focus on employee wellbeing, career progression opportunities, and a supportive work culture, we ensure that our Client Care Assistants thrive in a fast-paced yet friendly environment. Enjoy generous benefits including enhanced leave, wellness programmes, and a commitment to inclusivity, all while being part of the largest family-owned veterinary company in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Veterinary Receptionist)
✨Tip Number 1
Get to know the company! Research Village Vet and Linnaeus to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Client Care Assistant, you'll be the face of the business. Role-play common scenarios with friends or family to boost your confidence in handling client interactions and queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Assistant (Veterinary Receptionist)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for animal care shine through! We want to see that you genuinely care about pets and their wellbeing, so share any relevant experiences or stories that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the Client Care Assistant role. Highlight your customer service skills and any experience in a fast-paced environment, as these are key to impressing us at Village Vet.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you can fit into our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at VCA Inc.
✨Know Your Role
Familiarise yourself with the responsibilities of a Client Care Assistant. Understand how you will be liaising with clients and the clinical team, and think about examples from your past experiences that showcase your customer service skills.
✨Show Your Passion
This role is all about caring for pets and their owners. Be ready to express your enthusiasm for animal care and how it aligns with the values of Village Vet. Share any relevant experiences that highlight your commitment to providing excellent service.
✨Practice Common Scenarios
Prepare for situational questions that may arise during the interview. Think about how you would handle a busy reception, manage client enquiries, or deal with a difficult situation. Practising these scenarios can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
