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- Tasks: Lead the front office team, ensuring top-notch client service and smooth operations.
- Company: Join VCA Animal Hospitals, a trusted name in veterinary care for pets.
- Benefits: Enjoy competitive pay, medical benefits, and generous pet care discounts.
- Why this job: Be part of a fun, challenging environment while making a difference in animal care.
- Qualifications: 2 years of supervisory experience and a passion for excellent customer service required.
- Other info: Flexible schedule includes days, nights, weekends, and holidays.
The predicted salary is between 52000 - 78000 £ per year.
Experienced Veterinary Client Service Supervisor
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Experienced Veterinary Client Service Supervisor
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Join to apply for the Experienced Veterinary Client Service Supervisor role at VCA Animal Hospitals
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Client Service Supervisor
VCA Plymouth Animal Hospital is a busy, multi-doctor, AAHA-accredited, small animal practice located in Plymouth, Massachusetts. We are actively seeking a highly experienced Client Service Professional to join our leadership team as the Client Service Supervisor.
We offer veterinary care for dogs and cats and are a full service hospital that offers, medical and boarding services. We also adhere to philosophies of \”Fear Free\” Handling to ensure our patients the best experience we can offer.
Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.
Applicant must be a reliable self-starter and motivated by a challenging, fun environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.
Skills And Qualifications
- Excellent knowledge of client service and communication center operations.
- Strong organizational skills.
- Strong client relations and interpersonal skills.
- Intermediate to expert computer skills.
- Excellent oral and written communication skills.
- Strong supervisory skills.
- Self-starter and team player.
- Strong client service background.
- Ability to lift up to 40 pounds.
- 2 years of supervisory experience required.
- 2 years of experience in the veterinary field preferred.
- The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, nights, weekends and holidays.
Job Responsibilities
- Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
- Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
- Assist Hospital Manager with day to day operations.
- Resolve informal client complaints, maintain and report on these issues to the hospital manager.
- Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
- Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
- Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
- Coach employees and direct reports.
- Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
- Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
- Handle communication of financial information to clients and doctors.
- Act as a liaison between front office and other department supervisors.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! The hourly pay rate is $25 to $28 depending on experience.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
General Business, Other, and Health Care Provider
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Industries
Veterinary Services
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Experienced Veterinary Client Service Supervisor employer: VCA Animal Hospitals
Contact Detail:
VCA Animal Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Veterinary Client Service Supervisor
✨Tip Number 1
Familiarise yourself with the 'Fear Free' handling philosophy that VCA Animal Hospitals adheres to. Understanding this approach will not only help you align with their values but also demonstrate your commitment to providing a positive experience for both pets and their owners.
✨Tip Number 2
Highlight your supervisory experience in previous roles during any discussions or interviews. Be prepared to share specific examples of how you've successfully managed teams, resolved conflicts, and improved client service in a veterinary or similar environment.
✨Tip Number 3
Network with current or former employees of VCA Animal Hospitals if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Given the fast-paced nature of the role, showcasing your ability to prioritise and streamline operations will be crucial in impressing the hiring team.
We think you need these skills to ace Experienced Veterinary Client Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client service and supervisory roles, particularly in the veterinary field. Use specific examples that demonstrate your skills in managing teams and providing excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and client service. Mention your supervisory experience and how it aligns with the responsibilities of the Client Service Supervisor role at VCA Animal Hospitals.
Highlight Relevant Skills: In your application, emphasise your strong organisational skills, communication abilities, and experience with client relations. Make sure to mention any specific software or systems you are proficient in that are relevant to the role.
Showcase Your Leadership Experience: Detail your previous supervisory roles and the impact you had on team performance and client satisfaction. Include any training or mentoring you provided to staff, as this is crucial for the position.
How to prepare for a job interview at VCA Animal Hospitals
✨Showcase Your Supervisory Experience
Make sure to highlight your previous supervisory roles during the interview. Discuss specific examples of how you've trained, mentored, and developed team members, as this is crucial for the Client Service Supervisor position.
✨Demonstrate Your Client Service Skills
Prepare to discuss your approach to client service. Share examples of how you've resolved client complaints or improved client relations in past roles, as this will show your understanding of high-quality customer service.
✨Familiarise Yourself with 'Fear Free' Handling
Since VCA Animal Hospitals adheres to 'Fear Free' philosophies, it’s beneficial to understand what this means. Be ready to discuss how you would implement these practices in your role to ensure a positive experience for both pets and their owners.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you had to make quick decisions or handle non-routine situations effectively, and be prepared to share those experiences.
