At a Glance
- Tasks: Be the go-to person for customer enquiries and ensure smooth operations.
- Company: Prestigious luxury interior brand with a beautiful London showroom.
- Benefits: Supportive team, room for growth, and a chance to work with stunning products.
- Other info: Full product training provided; second language skills are a bonus.
- Why this job: Join a design-led business where your people skills truly matter.
- Qualifications: Organised, calm under pressure, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
&C Associates are working exclusively with a prestigious luxury interior brand with their products sold in 60+ countries, and a beautiful London showroom. They're looking for a Customer Service & Sales Support professional to be the calm, reliable professional that keeps clients happy and the business moving.
The role involves being the first point of contact for customer enquiries — owning issues from start to finish and working across sales, engineering, production and logistics to get things resolved. Day to day, you'll also be handling quotes, processing orders, maintaining CRM and MRP systems, and covering the wider sales team when needed. It's varied, it's fast-paced, and there's real room to grow.
You’ll be a great fit if you’re:
- Calm under pressure and highly organised
- A natural problem-solver who communicates clearly
- Confident on the phone and via email
- Strong on Microsoft Office and comfortable with CRM systems (Prospects experience is a bonus)
- From a design-led background — though full product training is provided, so not essential
- A speaker of a second language? That's always a welcome plus in a global business
This is a genuinely lovely place to work — a design-led business with real heritage, a close-knit team, and a product range you'll be proud to represent. If you're looking for a role where your people skills and attention to detail are truly valued, we'd love to hear from you.
Customer Support Executive in London employer: V&C
At &C Associates, we pride ourselves on being an exceptional employer, offering a vibrant work culture within a prestigious luxury interior brand. Our London showroom serves as a hub for creativity and collaboration, where employees are encouraged to grow through meaningful engagement and professional development opportunities. With a focus on teamwork and a supportive environment, we ensure that our Customer Support Executives not only thrive in their roles but also take pride in representing a brand with a rich heritage and global reach.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the luxury interior brand. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the phone interview! Since you'll be communicating with clients, practice your phone skills. Keep it calm and clear, and show off your problem-solving abilities. We want to see how you handle customer queries!
✨Tip Number 3
Show your passion for design! When you get the chance, share your thoughts on the brand's products or similar designs. It’ll demonstrate your genuine interest and help you stand out as a candidate who truly gets the brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Executive in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your calmness under pressure and problem-solving abilities.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention your organisational skills and any relevant experience with CRM systems to really stand out.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate good communication, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at V&C
✨Know the Brand Inside Out
Before your interview, take some time to research the luxury interior brand. Understand their products, values, and what sets them apart in the market. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you remained calm under pressure and how you communicated effectively to find a solution. This is key for a Customer Support Executive role.
✨Familiarise Yourself with CRM Systems
Since the job involves maintaining CRM and MRP systems, brush up on your skills with these tools. If you have experience with Prospects or similar software, be ready to discuss it. If not, show your willingness to learn and adapt quickly.
✨Practice Clear Communication
As you'll be the first point of contact for customer enquiries, practice articulating your thoughts clearly. Whether it's over the phone or via email, being able to communicate effectively is crucial. Consider doing mock interviews with a friend to refine your delivery.
