At a Glance
- Tasks: Lead customer experience and ensure a thriving community in luxury living apartments.
- Company: Join one of the UK's largest real estate organisations with a prestigious portfolio.
- Benefits: Enjoy a positive workplace culture, professional growth opportunities, and a focus on wellbeing.
- Why this job: Make a real impact on residents' lives while driving commercial success and sustainability.
- Qualifications: Looking for a visible leader with strong problem-solving skills and respect for diversity.
- Other info: Build relationships with local universities and community stakeholders to enhance student experiences.
The predicted salary is between 48000 - 72000 £ per year.
V&C Associates are partnering on one of the UK’s largest purpose-built accommodation projects. We’re seeking an inspiring General Manager to lead operations, deliver an exceptional student experience, and drive commercial success across our properties.
The Role
As General Manager, you’ll take ownership of the full customer journey—from creating a welcoming, safe community to achieving occupancy and revenue goals. You’ll lead a passionate on-site team to run efficient, high-performing properties that residents love to call home.
Key Responsibilities
- Lead, motivate, and develop your team to deliver an outstanding resident experience.
- Drive revenue growth and high occupancy through smart commercial thinking and strong partnerships.
- Ensure properties are clean, compliant, safe, and well-maintained at all times.
- Build positive relationships with universities, local communities, and residents.
- Take ownership of financial performance, cost control, and capital planning.
- Promote sustainability, well being, and engagement across teams and residents.
About You
You’re a people-focused leader who thrives in a fast-paced environment. You know how to balance operational excellence with warmth and connection. You:
- Lead with empathy, accountability, and a solutions-focused mindset.
- Inspire your teams through collaboration and clear communication.
- Care deeply about creating communities where residents feel supported and empowered.
This is your opportunity to make a real difference in one of the UK’s most exciting student living ventures.
General Manager employer: V&C
Contact Detail:
V&C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network with professionals in the real estate sector, especially those who have experience in luxury living apartments. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with the latest trends in customer experience management within the property sector. Understanding how to enhance resident satisfaction will be crucial, so consider researching successful case studies or best practices from leading organisations.
✨Tip Number 3
Demonstrate your leadership skills by volunteering for community projects or initiatives that focus on wellbeing and sustainability. This will not only enhance your CV but also show your commitment to creating a positive environment, which is key for this role.
✨Tip Number 4
Prepare to discuss your strategies for driving commercial success during interviews. Think about how you would approach occupancy rates and rental growth, and be ready to share specific examples of how you've achieved similar goals in past roles.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive commercial success and enhance customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating a positive community environment and your commitment to operational excellence. Mention how your values align with the company's mission and how you can contribute to their goals.
Highlight Leadership Skills: Emphasise your leadership style and experience in developing high-performing teams. Provide examples of how you've fostered a positive workplace culture and engaged staff in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've acted decisively to resolve issues or improve processes. This will demonstrate your capability to handle challenges effectively and your commitment to continuous improvement.
How to prepare for a job interview at V&C
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered a positive workplace culture and encouraged collaboration.
✨Understand the Customer Experience
This role is all about delivering an exceptional customer experience. Be ready to discuss your strategies for ensuring residents feel safe and supported, and how you would implement feedback mechanisms to continuously improve their experience.
✨Highlight Financial Acumen
Since the position involves driving commercial success, be prepared to talk about your experience with financial performance, including occupancy rates, rental growth, and cost management. Use specific metrics from your previous roles to illustrate your success.
✨Demonstrate Community Engagement
Building strong relationships with local universities and community stakeholders is key. Think of examples where you've successfully engaged with external partners or improved community relations, and be ready to share these during your interview.