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For Companies At a Glance
- Tasks: Lead customer experience and ensure a thriving community in luxury living apartments.
- Company: Join one of the UK's largest real estate organisations with a prestigious portfolio.
- Benefits: Enjoy a positive workplace culture, professional growth opportunities, and a focus on wellbeing.
- Why this job: Make a real impact on residents' lives while driving commercial success and sustainability.
- Qualifications: Looking for a visible leader with strong problem-solving skills and respect for diversity.
- Other info: Build relationships with local universities and community stakeholders to enhance student experiences.
The predicted salary is between 48000 - 72000 £ per year.
V&C Associates are working in partnership to recruit a General Manager to join of the UK largest Real Estate organisation that own a large portfolio of luxury living apartments responsible for delivering an exceptional customer experience while ensuring the commercial and financial success of their property or cluster. This role combines operational leadership, wellbeing, asset management, and financial performance to create a safe, welcoming, and high-performing environment.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Key Responsibilities
- Lead all aspects of the customer experience, ensuring residents feel safe, supported, and part of a strong community.
- Develop and deliver a clear property/cluster strategy, aligned with national objectives while setting local priorities.
- Drive commercial success including occupancy, rental growth, and profitability, while monitoring costs and debt collection.
- Oversee asset condition, compliance, and safety, ensuring all statutory requirements and service standards are met.
- Ensure properties are clean, well-maintained, and safe; manage capital planning in partnership with specialists.
- Attract, engage, and develop high-performing teams; foster a positive workplace culture where staff feel valued.
- Act decisively on student feedback and welfare concerns, prioritising wellbeing and resolving issues promptly.
- Build and maintain strong relationships with local universities, partners, and community stakeholders.
- Support sustainability initiatives and embed responsible practices across operations.
- Promote an environment of accountability, professional growth, and continuous improvement.
Success Measures
- Customer satisfaction (NPS) and wellbeing
- Occupancy, rental growth, and net operating income
- Strong employee engagement scores and team performance
- Full compliance with safety, statutory, and audit requirements
- Positive relationships with higher education partners
What We’re Looking For
The General Manager will be a visible leader who:
- Connects openly with students, colleagues, and stakeholders
- Acts decisively to solve problems and deliver results
- Shows genuine Respect for diverse people and perspectives
- Encourages others, building confidence and fostering collaboration
General Manager employer: V&C
Contact Detail:
V&C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network with professionals in the real estate sector, especially those who have experience in luxury living apartments. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with the latest trends in customer experience management within the property sector. Understanding how to enhance resident satisfaction will be crucial, so consider researching successful case studies or best practices from leading organisations.
✨Tip Number 3
Demonstrate your leadership skills by volunteering for community projects or initiatives that focus on wellbeing and sustainability. This will not only enhance your CV but also show your commitment to creating a positive environment, which is key for this role.
✨Tip Number 4
Prepare to discuss your strategies for driving commercial success during interviews. Think about how you would approach occupancy rates and rental growth, and be ready to share specific examples of how you've achieved similar goals in past roles.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive commercial success and enhance customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating a positive community environment and your commitment to operational excellence. Mention how your values align with the company's mission and how you can contribute to their goals.
Highlight Leadership Skills: Emphasise your leadership style and experience in developing high-performing teams. Provide examples of how you've fostered a positive workplace culture and engaged staff in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've acted decisively to resolve issues or improve processes. This will demonstrate your capability to handle challenges effectively and your commitment to continuous improvement.
How to prepare for a job interview at V&C
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered a positive workplace culture and encouraged collaboration.
✨Understand the Customer Experience
This role is all about delivering an exceptional customer experience. Be ready to discuss your strategies for ensuring residents feel safe and supported, and how you would implement feedback mechanisms to continuously improve their experience.
✨Highlight Financial Acumen
Since the position involves driving commercial success, be prepared to talk about your experience with financial performance, including occupancy rates, rental growth, and cost management. Use specific metrics from your previous roles to illustrate your success.
✨Demonstrate Community Engagement
Building strong relationships with local universities and community stakeholders is key. Think of examples where you've successfully engaged with external partners or improved community relations, and be ready to share these during your interview.
