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- Tasks: Be the friendly face of our practice, managing calls and scheduling appointments.
- Company: Join a supportive team at Spring Lodge Veterinary Group, dedicated to pet care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Flexible part-time role with training provided and opportunities for growth.
The predicted salary is between 13 - 16 £ per hour.
Spring Lodge Veterinary Group, Witham, South East
Are you an enthusiastic, motivated, and caring individual with a passion for delivering exceptional customer service? We are seeking a Veterinary Receptionist to join our busy and supportive team, providing gold-standard care to our valued clients and their pets. This role is mainly based at our Witham branch, with shifts across other branches as required. The position will involve a mixture of shifts, including late shifts.
About the Role
As a Veterinary Receptionist, you’ll be the welcoming face of our practice, greeting clients and their pets with empathy and professionalism.
Your responsibilities will include:
- Managing busy telephone lines and scheduling appointments
- Handling email correspondence and client queries with care
- Processing payments, managing stock, and assisting with account and insurance queries
- Ensuring the practice remains clean, organised, and well-stocked
- Providing administrative support and occasionally assisting the clinical team with animal handling during consultations (non-clinical tasks)
What We’re Looking For
We are seeking someone with proven customer service experience (experience in a veterinary or medical setting is a bonus, but not essential).
You will have:
- A passion for client care and strong communication skills
- Excellent IT proficiency (Excel, Word, Outlook)
- Strong organisational skills, attention to detail, and a proactive attitude
- Flexibility to work across multiple branches and varied shifts
Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment.
This is a part-time permanent role working 24 hours per week. There will be varied shifts from 7:45am/8:00am - 2:00pm or 2:15pm-7:15pm. There will be mainly later shifts required so we need the candidate to be flexible. There will also be a Saturday rota from 8:00am-2:00pm.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Veterinary Receptionist (Part-Time) in Witham employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Part-Time) in Witham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Spring Lodge Veterinary Group. Familiarise yourself with their values and services so you can show off your enthusiasm and understanding during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your customer service experience and how it relates to the veterinary field, making you feel more confident when it’s your turn.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional service, which is key for a Veterinary Receptionist.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and helps keep you top of mind.
We think you need these skills to ace Veterinary Receptionist (Part-Time) in Witham
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about helping clients and their pets, so share any relevant experiences that highlight this passion.
Tailor Your CV: Make sure your CV is tailored to the role of Veterinary Receptionist. Highlight your customer service experience and any skills that match what we’re looking for, like IT proficiency and organisational skills. A personalised CV stands out!
Craft a Friendly Cover Letter: Your cover letter is your chance to introduce yourself! Keep it friendly and professional, and explain why you’re excited about joining our team at Spring Lodge. Mention how your skills align with the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at VC Evidensia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with managing busy phone lines, scheduling appointments, and handling client queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a client or handled a difficult situation with empathy and professionalism.
✨Demonstrate Your IT Proficiency
As the job requires excellent IT skills, brush up on your knowledge of Excel, Word, and Outlook. You might be asked about how you use these tools in your daily tasks, so be prepared to discuss your experience and any relevant projects you've worked on.
✨Be Flexible and Open-Minded
The role involves varied shifts and working across multiple branches, so highlight your flexibility during the interview. Share examples of how you've adapted to changing schedules or environments in the past, showing that you're ready to embrace the dynamic nature of the job.
