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- Tasks: Be the friendly face for clients and their pets, ensuring top-notch service.
- Company: Join Swift Referrals, a leading veterinary hospital with a supportive team.
- Benefits: Enjoy competitive pay, generous leave, and discounts on pet care.
- Why this job: Make a difference in pets' lives while working in a dynamic environment.
- Qualifications: Strong communication skills and proficiency with office tech required.
- Other info: Part-time evening shifts with opportunities for personal growth.
The predicted salary is between 10 - 13 £ per hour.
We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Advisor at Swift Referrals. Join a committed, supportive and friendly front of house team putting high standards of Client Care first.
Out of our typical operating hours we run an emergency and critical care centre, we’re seeking a passionate and dedicated part-time Client Care Advisor to join our team. As the first point of contact for our clients, you will play a crucial role in ensuring they receive a warm welcome and professional service. This role is vital in maintaining the smooth operation of our practice and ensuring the satisfaction of our clients and the well-being of their pets.
Opened in 2019 and purpose-built to industry-leading standards, Swift Referrals is a multi-disciplinary referral hospital, offering the very best in veterinary excellence, all under one roof. We specialise in the areas of orthopaedics, neurology, internal medicine and soft tissue surgery, housing world-class facilities on our premises from advanced imaging machines to specialist treatment and aftercare rooms. The hospital has fantastic equipment available including 1.5T Siemens MRI scanner, 128 Slice GE CT scanner, doppler ultrasound, endoscopy, arthroscopy and state-of-the-art operating theatres.
We are fully committed to the wellbeing of our team of over 80 employees, and we are thrilled to see how this is reflected in the consistent positive feedback in our team satisfaction surveys.
Key Responsibilities:- Serve as the primary contact for referring veterinarians, partner practices, and pet owners to schedule appointments.
- Greet clients and their pets warmly and professionally.
- Gather and manage animal medical histories, ensuring electronic and physical records are accurate and up to date.
- Handle service fees, process payments, and issue invoices or receipts.
- Provide support to team members as required.
- Proficiency in using office equipment, computer software, and electronic medical record systems.
- The ability to work alone and as part of a team.
- Excellent verbal and written communication skills.
This is a part-time permanent role working 8 hours per week covering evenings. The shifts will be:
- Monday 6pm-10pm
- Thursday 6pm-10pm
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Swift Referrals, Wetherby Unit 706, Avenue E West, Wetherby, LS23 7GA, United Kingdom
Client Care Advisor (PT/Evenings) in Wetherby employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor (PT/Evenings) in Wetherby
✨Tip Number 1
Make sure to research Swift Referrals before your interview. Knowing about their facilities and services will show that you're genuinely interested in the role and the company. Plus, it’ll help you tailor your answers to fit their values and mission.
✨Tip Number 2
Practice your communication skills! As a Client Care Advisor, you'll be the first point of contact for clients and their pets. Role-play with a friend or family member to get comfortable with greeting clients and handling inquiries professionally.
✨Tip Number 3
Don’t forget to highlight your experience with office equipment and electronic medical record systems during the interview. Being tech-savvy is a big plus, so share any relevant experiences that demonstrate your proficiency.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at Swift Referrals.
We think you need these skills to ace Client Care Advisor (PT/Evenings) in Wetherby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for client care and animal welfare shine through. We want to see that you genuinely care about providing a warm welcome and professional service to our clients and their pets.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Client Care Advisor role. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: In your written application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will reflect your excellent verbal and written skills!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at VC Evidensia UK
✨Know the Company Inside Out
Before your interview, take some time to research Swift Referrals. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a Client Care Advisor, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with greeting clients and discussing their needs.
✨Showcase Your Team Spirit
This role requires both independent work and teamwork. Be ready to share examples from your past experiences where you successfully collaborated with others or took initiative on your own. Highlighting your adaptability will impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they support employee wellbeing. This shows that you’re not just interested in the job, but also in how you can grow within the company.
