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- Tasks: Be the friendly face of our veterinary practice, providing excellent customer care and administrative support.
- Company: Join a warm and supportive team at Vale Vets and Referrals in Dursley.
- Benefits: Enjoy competitive pay, generous leave, and discounts on pet care.
- Why this job: Make a difference in the lives of pets and their owners while gaining valuable experience.
- Qualifications: Customer service experience is a plus; full training provided.
- Other info: Flexible part-time hours with opportunities for learning and development.
The predicted salary is between 12 - 16 £ per hour.
Our fantastic team at Vale Vets and Referrals are seeking a friendly and client focused receptionist to join our hospital in Dursley! As a receptionist, you'll be a key part of the team, helping the practice run smoothly, offering excellent customer care to both our first opinion and referral clients. You'll be the first point of contact where your main responsibilities will involve:
- Meeting all visitors
- Answering telephone calls
- Registering new clients
- Organising diaries
- Checking client and patient details
- Taking payments
- Handling insurance claims
- Dispensing medication
- Cleaning
- Various administrative tasks
About the rota: This part-time role is a fixed-term contract for 6 months. The shifts are as follows:
- Monday 1:30pm - 7:30pm
- Tuesday 1:30pm to 5pm
- Thursday 2:30pm to 7:30pm
- Friday 5pm to 7:30pm
- Saturday (1 in 5) from 8:30am to 12:30pm
We will provide you with full training; however, experience of working in the veterinary industry or in a customer service role would be an advantage.
We are a one site hospital that offers both first opinion care and you'll be working alongside 10 First Opinion Clinicians, 8 Referral Vets, around 30 Nursing Staff and 10 receptionists. We are a warm, welcoming and supportive team who work collaboratively and pride ourselves on providing the best client and patient care.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
The Animal Hospital, Stinchcombe, Dursley, GL11 6AJ, United Kingdom
Veterinary Receptionist (Part-Time/FTC) employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Part-Time/FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vale Vets and Referrals. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the practice. Brush up on your communication skills and think about how you can demonstrate your friendly, client-focused attitude during the interview. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to showcase your organisational skills! Since you'll be handling diaries, payments, and various admin tasks, prepare examples of how you've managed similar responsibilities in the past. This will help you stand out as a candidate who can keep things running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed. Plus, it’s super easy to do – just follow the prompts and let us see what you’ve got!
We think you need these skills to ace Veterinary Receptionist (Part-Time/FTC)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for customer care!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or the veterinary industry. We love seeing how your background aligns with our values and the role, so be specific about your skills and experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with our team at Vale Vets!
How to prepare for a job interview at VC Evidensia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like handling insurance claims and managing client details. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, be ready to share examples of your previous customer service experiences. Highlight how you've handled difficult situations or provided exceptional care to clients in the past. This will show that you’re a great fit for their friendly and client-focused team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice, such as their approach to client care or how they support their staff's development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Good Communication
As the first point of contact, clear communication is key. During the interview, practice speaking clearly and confidently. Make eye contact and engage with your interviewer to convey your friendly personality, which is essential for a Veterinary Receptionist.
