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- Tasks: Be the friendly face for clients and their pets, managing appointments and providing top-notch customer service.
- Company: Join ICR Vets, a progressive small animal practice near Edinburgh, dedicated to excellent patient care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care and retail.
- Why this job: Work in a supportive team that values wellbeing and offers growth opportunities in a caring environment.
- Qualifications: Previous customer service experience is essential; veterinary background preferred but not mandatory.
- Other info: Flexible shifts with occasional weekend cover; regular team social events and an annual 'Away Day'.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen for a full time Veterinary Receptionist to join our team at ICR Vets!
This role would be based at our Loanhead hospital with scheduled branch days as required, with a typical shift pattern of Monday to Friday including occasional weekend cover if required. There will be a mixture of early and late finishes between the hours of 7:30am and 7:30pm.
Our receptionists are the first point of contact for clients and their much-loved pets, and this role is essential for providing the care and attention that they deserve. Our ideal candidate would be friendly, hard-working and an excellent communicator. Previous customer service experience is essential, with a preference for a veterinary background.
About the role
As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. You will greet all clients warmly and professionally, answer phone calls, and deliver exceptional customer service, provide clients with informative and empathetic guidance, converting inquiries into appointments to support pet healthcare. You will also insure accurate invoicing and payment collection while presenting a knowledgeable and professional image that promotes the practice and instils confidence in our clients.
Come and join our fantastic team!
ICR Vets is a group of four sites, all based on the outskirts of Edinburgh. We are a progressive small animal practice that provides an excellent standard of patient and client care and are constantly striving to improve. We have an amazing team of people who work hard to provide a compassionate and caring service to our clients whilst continuing to develop and
grow their own skill set.
Our dedicated team is made up of 12 receptionists alongside vets, registered nurses, veterinary care assistants and an admin team. As well as caring for our patients and clients we also look out for each other and place importance on creating an environment where everyone feels valued. We have regular get togethers where we focus on clinical improvement, wellbeing or just team socialising. We also have an annual ‘Away Day’ as a chance for the whole group to celebrate what we do and the people we work with.
In addition to a competitive salary, you will benefit from:
- 6.6Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Discounted staff pet care
ICR Vets, Loanhead
44 Fountain Place, Loanhead, Loanhead, EH20 9DU, United Kingdom
#J-18808-Ljbffr
Veterinary Receptionist (Part-Time) employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Part-Time)
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific services offered by ICR Vets. Understanding their approach to pet care and client service will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've handled challenging situations in the past. This will demonstrate your ability to remain calm and professional, which is crucial for a Veterinary Receptionist.
✨Tip Number 3
Show your enthusiasm for animal care and welfare. Be ready to discuss why you want to work in a veterinary environment and how your passion aligns with the values of ICR Vets.
✨Tip Number 4
Prepare questions to ask during the interview about team dynamics and the culture at ICR Vets. This shows your interest in being part of their community and helps you assess if it's the right fit for you.
We think you need these skills to ace Veterinary Receptionist (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a veterinary or healthcare setting. Emphasise skills like communication, empathy, and organisation, which are crucial for a Veterinary Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to provide excellent customer service. Mention specific experiences that demonstrate your suitability for the role and how you align with ICR Vets' values.
Highlight Relevant Skills: In your application, clearly outline any previous experience in managing appointments, handling invoicing, or working in a fast-paced environment. This will show that you understand the demands of the role and can handle them effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a front desk role.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or in a veterinary setting, as this will demonstrate your genuine interest in the role and the well-being of the animals.
✨Highlight Customer Service Skills
Since previous customer service experience is essential, prepare examples of how you've successfully handled customer interactions in the past. Focus on situations where you provided exceptional service, resolved conflicts, or went above and beyond for clients.
✨Demonstrate Communication Skills
As a Veterinary Receptionist, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, such as answering phone calls or greeting clients, to showcase your ability to communicate effectively.
✨Research ICR Vets
Familiarise yourself with ICR Vets and their values before the interview. Understanding their commitment to patient and client care will allow you to align your answers with their mission and show that you're genuinely interested in being part of their team.
