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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage appointments for our furry friends.
- Company: Crown Vets is a vibrant veterinary practice in the heart of Inverness, Scotland.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Join a passionate team in a fun, animal-loving environment with great community vibes.
- Qualifications: Strong communication skills and a love for animals; previous vet experience is a plus.
- Other info: Flexible part-time shifts, including evenings and weekends, to fit your schedule.
This is an exciting opportunity for individuals who are passionate about providing excellent customer service. If you are a kind and motivated team player with strong communication skills, we would love to hear from you! Crown Vets is looking to expand our team of ten Client Services Assistants by hiring a friendly and approachable Veterinary Receptionist on a part-time basis. Our ideal team member would be dedicated and compassionate, with excellent customer service skills and proficiency in IT. Previous veterinary experience is desirable, and a love of animals is essential.
About the role
- Providing exceptional customer service to clients via phone, email, and in person
- Building strong relationships with pets and their owners
- Assisting customers with inquiries, concerns, and requests professionally and promptly
- Managing the diary, including scheduling appointments with vets and nurses, and organizing surgeries
- Maintaining high standards of phone etiquette and professionalism at all times
About the rota
Shifts will include evenings and weekends. Our operating hours are from 8:00 am to 8:00 pm Monday through Thursday, 8:00 am to 6:00 pm on Friday, and 8:30 am to 4:30 pm on Saturdays.
Benefits
- 6.6 weeks of annual leave (FTE)
- Additional leave for your birthday
- Family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle-to-work scheme
- Employee wellbeing initiatives
- Support for non-accidental injury cases
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - discounts and cashback through Reward Gateway
- Discounted staff pet care
Veterinary Receptionist (Part-Time) employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Part-Time)
✨Tip Number 1
Familiarise yourself with the specific services and values of Crown Vets. Understanding their approach to customer service and animal care will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your passion for animals and customer service in any interactions you have with the practice. Whether it's through networking or visiting the clinic, demonstrating your enthusiasm can make a lasting impression.
✨Tip Number 3
Prepare to discuss your previous experience in customer service or any relevant roles. Highlighting specific examples where you've excelled in similar environments can set you apart from other candidates.
✨Tip Number 4
Be ready to demonstrate your IT proficiency, as this role requires managing appointments and client communications. Familiarise yourself with common veterinary software or tools that may be used in the practice.
We think you need these skills to ace Veterinary Receptionist (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous veterinary roles. Emphasise your communication skills and IT proficiency, as these are key for the Veterinary Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and your dedication to providing excellent customer service. Mention specific examples of how you've successfully handled customer inquiries or built relationships in past roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as managing appointments, maintaining professionalism, and your ability to work in a team. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in client services.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since the role requires excellent customer service, prepare examples of how you've successfully handled customer inquiries or complaints in the past. This will show that you can maintain professionalism and empathy in a busy environment.
✨Demonstrate IT Proficiency
Be ready to discuss your experience with IT systems, especially if you've used scheduling software or databases before. Mention any relevant skills that could help you manage appointments and client records efficiently.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Veterinary Receptionist, such as dealing with an upset pet owner or managing a busy phone line. Practising your responses will help you feel more confident during the interview.
