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- Tasks: Be the friendly face of our veterinary practice, assisting clients and managing inquiries.
- Company: Join a dedicated team at a small animal hospital focused on exceptional pet care.
- Benefits: Enjoy flexible hours, generous leave, and discounts on pet care and retail.
- Why this job: Perfect for pet lovers wanting to make a difference in a supportive environment.
- Qualifications: No specific experience required, just a passion for pets and great customer service skills.
- Other info: Cake Fridays are a fun perk for our team!
Passionate about pets and delivering excellent customer service? We are seeking a bright and bubbly Veterinary Receptionist to assist with a busy reception within a small animal hospital. You will be the first point of contact for clients and the general public both on the telephone and in person. You will also be able to demonstrate a professional and knowledgeable impression to promote the Practice and give confidence to our clients.
This is a very fast-paced and varied role that is ideal for a highly driven candidate that thrives on providing a high level of customer service. Our experienced team of veterinary surgeons are supported by a dedicated team of qualified and student veterinary nurses and we all pride ourselves on providing the highest possible levels of patient care.
Duties/responsibilities include:
- Greet clients and provide exceptional front-of-house service
- Handle incoming telephone calls and respond to client queries
- Process payments and manage insurance-related inquiries
- Respond to client emails professionally and efficiently
- Maintain the cleanliness and presentation of the reception and waiting areas
This is a part-time permanent role working 30 hours per week with shifts ranging from 8:00am-2:00pm, 1:15pm-7:15pm, 12:30pm-6:30pm, 8:00am-1:00pm, 8:30am-5:00pm.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Veterinary Receptionist (Part-Time) employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Part-Time)
✨Tip Number 1
Familiarise yourself with common veterinary terms and procedures. This will not only help you communicate effectively with the veterinary team but also impress potential employers with your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios you might encounter at the reception. Being able to demonstrate your ability to handle difficult situations calmly and professionally can set you apart from other candidates.
✨Tip Number 3
Show your passion for animals by volunteering at local animal shelters or clinics. This hands-on experience will not only enhance your CV but also give you real-life examples to discuss in your interview.
✨Tip Number 4
Network with professionals in the veterinary field. Attend local events or join online forums to connect with others who work in veterinary practices. They may provide valuable insights or even refer you to job openings.
We think you need these skills to ace Veterinary Receptionist (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in veterinary or animal care settings. Emphasise skills that align with the job description, such as communication and multitasking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pets and customer service. Mention specific experiences that demonstrate your ability to handle a busy reception and provide excellent client interactions.
Showcase Your Personality: Since the role requires a bright and bubbly personality, let your enthusiasm shine through in your application. Use a friendly tone and express your eagerness to join the team and contribute to their positive environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a client-facing role.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets, as this will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Highlight Customer Service Skills
Since this role involves a lot of client interaction, be prepared to discuss your previous customer service experience. Provide specific examples of how you've handled difficult situations or gone above and beyond for customers in the past.
✨Prepare for Common Questions
Anticipate questions related to handling phone calls, managing client queries, and maintaining a professional front-of-house presence. Practising your responses can help you feel more confident and articulate during the interview.
✨Bring a Positive Attitude
A bright and bubbly personality is key for this position. Make sure to convey enthusiasm and positivity throughout the interview, as this will reflect the kind of energy you would bring to the team and the clients.
