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- Tasks: Be the friendly face of our veterinary practice, helping clients and their pets feel welcome.
- Company: Join Glenthorne Vets, a supportive team dedicated to excellent veterinary care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in pets' lives while working in a close-knit, compassionate environment.
- Qualifications: Excellent communication skills and a warm, caring attitude are essential.
- Other info: This is a full-time role covering maternity leave, with varied hours including Saturdays.
The predicted salary is between 24000 - 36000 £ per year.
Here at Glenthorne, we are looking for a kind, compassionate person to join our team as a Veterinary Receptionist to cover maternity leave. This is a full-time role working 40 hours per week between 8:00am and 7:00pm. There will be 1 in 3 Saturday mornings and bank holidays on a rota basis. The role involves working at both our Uttoxeter and Tutbury practices.
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that supports one another, creating a friendly and supportive environment.
Main responsibilities of the role include but are not limited to:
- Liaising with clients and clinical staff to provide high-quality customer care.
- Meeting and greeting clients and pets.
- Booking appointments and managing diaries.
- Handling telephone and email enquiries.
- Processing payments for services and products.
- Managing cash and end-of-day banking.
- Maintaining a clean and safe environment for clients and pets.
Want to know more about us? Glenthorne Vets is a great place to work because we all strive toward the common goal of offering excellence in veterinary care. We believe that this starts with being an excellent place to work; when our staff are happy, our clients are happier. Our team includes 6 FTE Small Animal Vets, 5 FTE Large Animal Vets, 2 FTE Mixed Animal Vets, and 8 FTE Nurses, all ready to support our new graduates.
Benefits include:
- 6.6 weeks of annual leave
- Additional leave for your birthday, added to your holiday allowance
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle to work scheme
- Employee wellbeing initiatives
- Support for non-accidental injury cases
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – discounts and cashback through Reward Gateway
- Discounted staff pet care
Veterinary Receptionist (Maternity Leave) employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Maternity Leave)
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific services offered by Glenthorne. Understanding their approach to animal care and client interaction will help you demonstrate your enthusiasm and alignment with their values during any conversations.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be the first point of contact for clients and their pets, being able to convey warmth and compassion is crucial. Role-playing scenarios with friends or family can help you feel more prepared.
✨Tip Number 3
Showcase your ability to multitask effectively. In a busy veterinary practice, you'll need to manage various tasks simultaneously. Think of examples from your past experiences where you've successfully handled multiple responsibilities and be ready to share these during discussions.
✨Tip Number 4
Network with current or former employees of Glenthorne if possible. They can provide insights into the company culture and what it takes to succeed in the role. This information can be invaluable in tailoring your approach and demonstrating your genuine interest in joining their team.
We think you need these skills to ace Veterinary Receptionist (Maternity Leave)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in veterinary or healthcare settings. Emphasise skills like communication, multitasking, and compassion, which are crucial for a Veterinary Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to create a welcoming environment for clients and their pets. Mention specific experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your skills in managing appointments, handling enquiries, and processing payments. Use examples from past experiences to illustrate how you have successfully managed similar tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a busy veterinary practice.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Compassion
As a Veterinary Receptionist, you'll need to demonstrate your kind and compassionate nature. Share examples from your past experiences where you've provided excellent customer service or comforted clients in stressful situations.
✨Highlight Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you effectively communicate with both clients and colleagues. Consider mentioning any specific techniques you use to ensure clarity and understanding.
✨Demonstrate Multitasking Abilities
The job requires juggling multiple tasks in a busy environment. Prepare to discuss how you manage your time and prioritise tasks, perhaps by sharing a specific instance where you successfully handled several responsibilities at once.
✨Research Glenthorne Vets
Familiarise yourself with Glenthorne Vets and their values. Understanding their commitment to excellence in veterinary care will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
