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- Tasks: Welcome clients and their pets, manage calls, and support the veterinary team.
- Company: Join Acorn Vets, a supportive and well-established small animal practice in Hove.
- Benefits: Enjoy 6.6 weeks annual leave, employee assistance, and discounts on pet care.
- Why this job: Be part of a caring team that values collaboration and offers growth opportunities.
- Qualifications: Friendly, organised, and proactive individuals with a passion for animals are encouraged to apply.
- Other info: Full-time role with no out-of-hours work and a commitment to 1:4 Saturday mornings.
The predicted salary is between 24000 - 36000 £ per year.
Acorn Veterinary Surgery, Hove, Hove, South East
Are you a friendly, organised, and proactive individual seeking a rewarding full-time role that combines your passion for animals with exceptional customer service?
Acorn Vets, a well-established small animal practice in Hove, is looking for a Veterinary Receptionist to join our dedicated team.
What you\’ll be doing:
Welcoming clients and their pets in a warm, professional manner
Managing reception duties such as phone calls, appointment bookings, and general inquiries
Keeping client records accurate and up-to-date
Supporting the veterinary team with administrative tasks
Remaining calm and compassionate in high-pressure or emotional situations
Working hours
This full-time position requires 40 hours per week, distributed across five 8-hour shifts on Monday-Friday with a commitment to 1:4 Saturday mornings (with time owed in lieu), there is no out-of-hours work involved.
About us
At Acorn, we pride ourselves on being a close-knit, supportive team where collaboration is key, and every voice is valued. With two well-equipped practices in Hove, we provide exceptional care to pets.
Our modern facilities and RCVS accreditation ensure the highest standards of care, and our welcoming team will make you feel right at home from day one. If you’re seeking a fulfilling career with support and the chance to thrive in a vibrant community, we’d love to hear from you!
Work-life balance
- 6.6Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Employee Assistance Programme: 24/7 confidential helpline
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Initiatives focused on colleague wellbeing
Development
- Learning and development opportunities via the IVC Evidensia Academy
- Company pension scheme
- Cycle to Work scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
- Discounted staff pet care
Acorn Veterinary Surgery, Hove
49 Portland Road, Hove, BN35DQ, United Kingdom
#J-18808-Ljbffr
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Acorn Veterinary Surgery. Understanding their approach to pet care and customer service will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully handled customer inquiries or difficult situations in the past. This will demonstrate your ability to remain calm and compassionate, which is crucial for a Veterinary Receptionist.
✨Tip Number 3
Network with current or former employees of Acorn Vets if possible. They can provide insights into the company culture and what they value in a candidate, giving you an edge in your application process.
✨Tip Number 4
Prepare to discuss your organisational skills and experience with administrative tasks. Being able to articulate how you manage multiple responsibilities effectively will be key in demonstrating your suitability for the role.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight your relevant experience in customer service and animal care.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for animals and your ability to provide exceptional customer service. Mention specific experiences that demonstrate your organisational skills and ability to remain calm under pressure.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved reception duties, customer interaction, or working in a veterinary or animal care environment. Use bullet points to make your achievements clear and concise.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a role that involves managing client records and communications.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any relevant experiences you have with pets, whether it's through volunteering, personal ownership, or previous work. This will demonstrate your genuine interest in the role and the well-being of the animals you'll be working with.
✨Highlight Your Customer Service Skills
As a Veterinary Receptionist, exceptional customer service is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in past roles. This will show that you can remain calm and professional, even in high-pressure situations.
✨Familiarise Yourself with the Practice
Before the interview, research Acorn Veterinary Surgery and its values. Understanding their approach to animal care and client relationships will allow you to tailor your responses and show that you're a good fit for their team.
✨Prepare for Common Interview Questions
Think about potential questions you might be asked, such as how you would handle an upset client or manage multiple tasks at once. Practising your answers will help you feel more confident and articulate during the interview.
