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- Tasks: Be the friendly face of our veterinary practice, handling client inquiries and managing appointments.
- Company: Join The Barn Veterinary Practice, a supportive team with years of experience and dedication.
- Benefits: Enjoy 6.6 weeks of annual leave, birthday leave, and discounts for your furry friends.
- Why this job: Experience a dynamic role in a caring environment while making a difference in pet care.
- Qualifications: Computer skills are essential; veterinary knowledge is a plus but not required.
- Other info: Flexible hours covering staff leave, perfect for students seeking casual work.
The Barn Veterinary Practice, Wenham Road, Ipswich, East of England is seeking an enthusiastic and proactive casual receptionist to join our team of 9 receptionists at our Ashcroft Road (IP1 6AA) and Barn (IP8 3EY) surgeries. The successful candidate will work at both locations, supporting the practice's daily operations and ensuring excellent client care.
This position involves covering holiday and sickness leave for our permanent staff, with hours varying month to month. A holiday pay top-up will be added to an hourly rate of £12.21.
About the role
The veterinary receptionist role is diverse; no two days are the same. You will be the first point of contact for clients, whether arriving at the practice or calling to book appointments or request medication. While a good understanding of veterinary practice is beneficial, it is not essential. Proficiency in computer work is required.
Main responsibilities include but are not limited to:
- Liaising with clients and clinical staff to provide high-quality customer care.
- Greeting clients and their pets.
- Booking appointments and managing diaries.
- Handling telephone and email inquiries.
- Processing payments for services and products.
- Managing cash and end-of-day banking.
- Maintaining a clean and safe environment for clients and pets.
About us
The Barn Veterinary Practice is a well-established practice, with many team members having worked here for over 10, and some over 20, years. We are a small, cohesive team.
Benefits
- 6.6 weeks of annual leave (FTE)
- Additional leave for your birthday
- Family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle to work scheme
- Employee wellbeing initiatives
- Support for non-accidental injury cases
- Learning and development through the IVC Evidensia Academy
- Pawsome Benefits - discounts and cashback via Reward Gateway
- Staff pet care discounts
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary practice environment. Even if you don't have prior experience, understanding common terms and procedures can help you communicate effectively with both clients and staff during your interview.
✨Tip Number 2
Show your enthusiasm for animal care! Be prepared to discuss your passion for pets and how you can contribute to a positive atmosphere at The Barn Veterinary Practice. This will demonstrate your commitment to excellent client care.
✨Tip Number 3
Highlight your customer service skills. Since you'll be the first point of contact for clients, think of examples from previous roles where you've provided exceptional service or resolved issues effectively.
✨Tip Number 4
Be flexible and open to learning. As this role involves covering for permanent staff, showing that you're adaptable and willing to take on various tasks will make you a more attractive candidate.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the veterinary receptionist position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the practice. Mention why you want to work at The Barn Veterinary Practice specifically, and how your background makes you a great fit for their team.
Highlight Relevant Experience: In your CV, emphasise any previous customer service experience or roles that required strong communication skills. Even if you lack direct veterinary experience, showcase transferable skills that demonstrate your ability to handle client interactions effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Enthusiasm
As a veterinary receptionist, your enthusiasm for animals and customer service is crucial. Make sure to express your passion for working with pets and helping their owners during the interview.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for clients, it's important to showcase your communication skills. Practice clear and friendly responses to common questions, and be ready to discuss how you would handle difficult situations.
✨Familiarise Yourself with the Practice
Do some research on The Barn Veterinary Practice before the interview. Understanding their values, services, and community involvement will help you tailor your answers and show that you're genuinely interested in joining their team.
✨Highlight Your Organisational Skills
The role involves managing appointments and handling various inquiries. Be prepared to discuss your organisational skills and any relevant experience you have in managing schedules or multitasking in a busy environment.
