Veterinary Receptionist

Hay Vets have an exciting opportunity for a dedicated person to join their busy reception team. You’ll be the friendly face and reassuring voice that welcomes clients to the practice, supports them during their visit, and helps them access the care their pets need. Working at the heart of a busy hospital team, your role will be varied and rewarding—no two days are the same.

Main responsibilities of the role include but are not limited to;

• Greeting and checking in clients with professionalism and warmth
• Handling a high volume of phone and email enquiries
• Booking appointments and procedures accurately
• Taking payments and processing insurance claims
• Supporting clinical teams with day-to-day coordination
• Keeping the reception area clean, organised, and welcoming

Sitting on the bank above the iconic River Wye on the English/Welsh border, Hay is a great place to live and work. Overlooked by the Black Mountains and a short drive from the Brecon Beacons, our surroundings are a haven for the outdoor enthusiast. Our Hay practice and main branch is a modern, purpose-built premise which boasts a dental suite with digital radiography, doppler ultrasonography, digital radiography, multiparameter monitor, and in-house laboratory equipment. Our Talgarth branch surgery offers vet and nurse consults and we’re striving to grow it. Our clinicians enjoy being all-rounders but there is support for specific interests too.

More about you

• Great communication skills both written and, on the phone,
• A desire to provide excellent customer care
• Good IT, numeracy and literacy
• Previous experience in a Veterinary environment is highly desirable
• Flexible and approachable nature

About the rota

This is a part-time role covering 20 hours per week. You will cover a variety of shifts across Monday – Saturday.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
• Discounted staff pet care

Hay Vets, Hay on Wye

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