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- Tasks: Be the friendly face of our veterinary practice, managing appointments and client queries.
- Company: Join Orwell Veterinary Group, a caring team dedicated to pets and their owners.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Work in a supportive environment where kindness and teamwork are valued.
- Qualifications: Looking for motivated individuals with great communication skills; experience is a plus.
- Other info: Part-time role with flexible shifts and opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
Are you a people person with a love for animals? Come and join the welcoming team at Orwell Veterinary Group as a Receptionist!
You’ll be working alongside a dedicated team of 8 Veterinary Surgeons, 8 Nurses, and several support staff, helping to ensure that every client receives a warm welcome and a smooth experience from the moment they walk through our doors.
In this role, you’ll be the first point of contact for clients, answering phones, booking appointments, processing prescription requests, and providing helpful information or directing queries to the right team member. You’ll also handle payments, maintain accurate client records using our IT system, keep the reception and waiting areas tidy and inviting, and assist with unpacking and rotating stock.
What we’re looking for:
- A friendly, motivated and professional individual
- Excellent communication and organisational skills
- Confidence in using IT systems (training provided)
- A full, valid driving licence (travel between our 3 sites may be required)
- Previous veterinary receptionist experience is a bonus, but not essential
This is a part-time role covering 30 hours per week over a variety of shifts. You will also be included in the 1:6 Saturday rota.
This is a fantastic opportunity to become part of a friendly, experienced team in a varied and rewarding role. If you love animals, enjoy helping people, and want to be part of a practice that values kindness, teamwork, and professionalism, we’d love to hear from you.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the services offered by Orwell Veterinary Group. Understanding their approach to animal care and client service will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to create a welcoming environment for clients and their pets.
✨Tip Number 3
If you have any experience with IT systems, be ready to discuss it. Even if you haven't worked in a veterinary setting before, highlighting your tech-savviness can set you apart as a candidate who can quickly adapt to their systems.
✨Tip Number 4
Research common veterinary terms and procedures. Being knowledgeable about basic veterinary concepts will not only impress your interviewers but also show your genuine interest in the role and the well-being of animals.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service roles or previous work in veterinary settings. Emphasise your communication skills and any IT proficiency, as these are key for the Veterinary Receptionist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and your desire to help people. Mention specific reasons why you want to work at Orwell Veterinary Group and how your skills align with their values of kindness and teamwork.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and any experience with appointment booking or client management systems. If you have a full driving licence, be sure to mention it, as travel between sites may be required.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Love for Animals
Make sure to express your passion for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the team and demonstrate your genuine interest in the role.
✨Highlight Your Communication Skills
As a Veterinary Receptionist, excellent communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in previous roles. This will showcase your ability to provide a warm welcome and handle queries efficiently.
✨Demonstrate Organisational Abilities
Discuss your organisational skills and how you manage multiple tasks. You might want to mention any experience you have with appointment scheduling or maintaining records, as these are crucial aspects of the job.
✨Familiarise Yourself with IT Systems
Even though training will be provided, showing that you are comfortable with IT systems can give you an edge. If you have experience with similar software or can quickly learn new systems, make sure to mention this during your interview.
