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- Tasks: Be the friendly face for clients and their pets, providing exceptional service.
- Company: Join Trinity Vet Centre, a renowned veterinary practice in Maidstone, Kent.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Work in a supportive environment with opportunities for personal growth and development.
- Qualifications: Customer service experience is key; animal industry experience is a bonus.
- Other info: Flexible working hours with a full-time role over 4 days.
The predicted salary is between 24000 - 33600 £ per year.
We are hiring! The veterinary environment takes a special kind of person to thrive. If you think you are that person then read on and consider a move to the Trinity Veterinary Centre in Maidstone, Kent.
Can you answer yes to the questions below?
- Do you have a full driving licence and a road worthy car that you will have full access to?
- Are you a proactive, highly organized, self-motivated, flexible and adaptable person who also pays great attention to detail?
- Do you have the ability to be a calming influence in stressful situations and to work effectively both on your own initiative and as part of a multidisciplinary team?
- Do you have a flexible approach to working patterns? Are you available to work Saturday mornings?
If yes, please read on...
We are looking for someone with ideally experience within the animal industry; however, this is not essential as your customer service is so much more important as we are known for our outstanding service. Your role will be to provide an exceptional service to our clients and their pets. You will be the welcoming face when they visit the practice.
You must have a good understanding of computer programs including Word, Excel and Outlook and have a willingness to learn new skills. Support for service developments and improvements is essential. Excellent listening and communication skills are required for this role. You must be able to work well under pressure and deal with everything that is thrown at you.
About the rota: This is a full-time permanent role working 40 hours per week over 4 days. You will work 1 Saturday morning in 3, with a shorter weekday to compensate for this.
In addition to a competitive salary you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary industry and its terminology. Even if you don't have direct experience, understanding common terms and practices can help you communicate effectively during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role prioritises outstanding service, be ready to share specific examples of how you've provided excellent customer support in previous jobs, especially in stressful situations.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage multiple tasks or priorities. Prepare to give examples of how you've successfully handled busy periods or challenging situations in past roles.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the position requires Saturday mornings, showing that you're open to varied schedules will make you a more attractive candidate.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any skills related to the veterinary field. Emphasise your organisational skills, attention to detail, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and customer service. Mention specific examples of how you've provided exceptional service in previous roles and how you can bring that to Trinity Vet Centre.
Highlight Relevant Skills: In your application, clearly outline your proficiency with computer programs like Word, Excel, and Outlook. If you have experience in stressful environments, provide examples of how you maintained composure and efficiency.
Show Your Flexibility: Address your availability and willingness to work flexible hours, including Saturday mornings. This shows that you are adaptable and ready to meet the needs of the practice.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Customer Service Skills
Since customer service is a top priority for the veterinary practice, be prepared to share examples of how you've provided excellent service in previous roles. Highlight your ability to remain calm and supportive, especially in stressful situations.
✨Demonstrate Your Organisational Skills
As a Veterinary Receptionist, being organised is crucial. Discuss any experiences where you successfully managed multiple tasks or maintained order in a busy environment. This will show that you can handle the demands of the role.
✨Familiarise Yourself with Relevant Software
Make sure you have a good understanding of computer programs like Word, Excel, and Outlook. If you have experience with any veterinary software, mention it. Being tech-savvy will give you an edge in the interview.
✨Prepare for Teamwork Questions
The role requires working as part of a multidisciplinary team. Be ready to discuss how you've collaborated with others in the past, and how you can contribute positively to a team dynamic at Trinity Vet Centre.
