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- Tasks: Be the friendly face of our clinic, handling calls and customer queries with warmth.
- Company: Join Holly House Veterinary Clinic, a well-established practice in Leeds with a dedicated team.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care and retail.
- Why this job: Make a difference in animal care while working in a supportive and fun environment.
- Qualifications: No specific qualifications required; just bring your passion for pets and people!
- Other info: Flexible working options available; join us for regular team events and emotional support sessions.
The predicted salary is between 24000 - 36000 £ per year.
Holly House Veterinary Clinic, Moor Allerton, Leeds, Yorkshire & The Humber is looking for a Veterinary Receptionist to join our busy first opinion veterinary practice!
Your duties will include:
- Telephone answering and dealing with face-to-face customer enquiries
- Handling money and taking payments
- Providing a warm, friendly point of contact for all our customers and their pets
We are happy to take applications from candidates wanting to work flexibly.
About the rota: The position is 40 hours over 5 days per week (early and late shifts required) on a rota basis, with weekends and bank holidays planned in advance.
Our Facilities and Environment: As a general practice with mid-tier referral, certificate holder led departments in surgery, dentistry and exotics, we have a varied caseload, and cases are worked up to a high standard. Our facilities include purpose-built consulting rooms, an isolation ward, and a spacious prep/theatre suite. We utilise multiparameter monitoring for anaesthesia and a ventilator to ensure the highest standard of care. Handling both first opinion and referral cases, our focus remains on delivering exemplary care to every species.
Location and Team: Conveniently located just off the ring road in north Leeds, near Roundhay Park, our practice boasts excellent transport links to the city centre. Our team comprises 10 vets, 10 RVNs (including our dedicated night nurse team), 6 SVNs, 4 VCAs, and 10 receptionists working to provide 24-hour wrap-around care to our patients at our hospital, general practice clinics, and exotics only practice. Having been open for 30 years, we have developed a range of annual team events and a full schedule of practice meetings. We run regular Schwartz Rounds to allow our team to reflect on the emotional and social impact of care.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific services offered by Holly House Veterinary Clinic. Understanding their unique offerings, such as their mid-tier referral services and focus on exemplary care, will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. As a Veterinary Receptionist, you'll be the first point of contact for clients, so demonstrating your ability to remain calm and friendly under pressure is crucial.
✨Tip Number 3
Research common veterinary terminology and procedures to impress your interviewers. Being knowledgeable about basic veterinary concepts will not only show your enthusiasm for the role but also your commitment to providing excellent support to both the team and the clients.
✨Tip Number 4
Network with current or former employees of Holly House Veterinary Clinic if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate that you're a great fit for their team.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in veterinary or animal care settings. Emphasise skills like communication, organisation, and handling cash transactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and customer service. Mention why you want to work at Holly House Veterinary Clinic specifically and how your values align with their commitment to exemplary care.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability clearly in your application. This shows that you are adaptable and willing to meet the clinic's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a reception role.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Animals
As a Veterinary Receptionist, it's crucial to demonstrate your love for animals during the interview. Share personal experiences with pets or any relevant volunteer work that showcases your commitment to animal welfare.
✨Prepare for Customer Interaction Scenarios
Expect questions about handling difficult customer situations or managing stressful environments. Think of examples from past experiences where you successfully resolved conflicts or provided excellent customer service.
✨Familiarise Yourself with the Practice
Research Holly House Veterinary Clinic and understand their services, values, and team structure. Being knowledgeable about the practice will show your genuine interest and help you tailor your responses during the interview.
✨Highlight Your Organisational Skills
As the role involves managing appointments and payments, emphasise your organisational abilities. Prepare to discuss how you prioritise tasks and manage time effectively in a busy environment.
