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- Tasks: Welcome clients and their pets, manage bookings, and handle queries in a busy environment.
- Company: Join Robson & Prescott, a friendly mixed animal practice with a focus on exotics.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Be part of a close-knit team that values wellbeing and offers learning opportunities.
- Qualifications: Strong client service skills, computer literacy, and a full driving license required.
- Other info: Work shifts from 8am-8pm, including occasional Saturdays, in a supportive atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Robson & Prescott Veterinary Surgeons, Morpeth Whorral Bank Branch, Morpeth, North East
We are looking for an enthusiastic and welcoming Receptionist to join our team at our Whorral Bank hospital. You will have a vital role in welcoming our clients and their pets, dealing with queries, taking payments and managing bookings, both face to face and through telephone calls. The role is busy and engaging and your duties would be varied. This at times, can be very stressful and emotional due to the urgent and emergency nature of some of our work.
About the rota
You would be working on a shift basis to cover our opening hours at Whorral Bank, which are 8am-8pm Monday – Thursday & 8am-6.30pm Friday. You would also be required to work a Saturday shift on a rotational basis.
A can do and proactive attitude is required. You will have a strong track record in the delivery of exceptional client service and be able to demonstrate a good level of computer literacy, the ability to multi task, and be able to work in a dynamic, fast paced environment. A full driving license is essential due to the locations of our branches. On occasion, lone working will be required so we are looking for someone with a proven ability to work well both within a team and alone. This includes stringent adherence to our health and safety and compliance procedures.
Want to know more about us?
We are a mixed animal practice with an interest in exotics. Our large purpose-built hospital is located on the outskirts of Morpeth, Northumberland in a semi-rural setting and close to coast and countryside, with another 7 branch surgeries. We have a large vet & nurse team and 6 VCA\’s. We are a close-knit group with a wellbeing team and regular social and charitable events.
In addition to a competitive salary, you will benefit from:
- 6.6Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Discounted staff pet care
Robson & Prescott Veterinary Surgeons, Morpeth Whorral Bank Branch
Whorral Bank, Morpeth, Morpeth, NE61 3BN, United Kingdom
#J-18808-Ljbffr
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by Robson & Prescott Veterinary Surgeons. Understanding their focus on mixed animal practice and exotics will help you engage more meaningfully during interviews and show your genuine interest in their work.
✨Tip Number 2
Highlight your customer service experience, especially in fast-paced environments. Be ready to share examples of how you've successfully managed stressful situations or dealt with emotional clients, as this role can be quite demanding.
✨Tip Number 3
Demonstrate your computer literacy and ability to multitask by discussing any relevant software or systems you've used in previous roles. Mentioning specific tools can set you apart from other candidates.
✨Tip Number 4
Since the role requires a full driving license, ensure you mention your driving experience and reliability. If you have experience working alone or in a team, be prepared to discuss how you balance both effectively.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight your relevant experience in client service and multitasking.
Showcase Your Skills: In your CV and cover letter, emphasise your strong track record in delivering exceptional client service. Mention any experience you have in a fast-paced environment and your ability to handle stressful situations with a positive attitude.
Highlight Relevant Experience: If you have previous experience in a veterinary or healthcare setting, make sure to detail this in your application. Include specific examples of how you've managed bookings, dealt with queries, or worked effectively both in a team and independently.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Robson & Prescott Veterinary Surgeons and how you align with their values and mission.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Enthusiasm
As a Veterinary Receptionist, your role is all about welcoming clients and their pets. Make sure to express your enthusiasm for working with animals and helping people during the interview. A positive attitude can go a long way in this field.
✨Demonstrate Your Multi-tasking Skills
The job can be busy and fast-paced, so be prepared to discuss how you manage multiple tasks effectively. Share examples from previous roles where you successfully juggled various responsibilities, especially in stressful situations.
✨Familiarise Yourself with the Practice
Research Robson & Prescott Veterinary Surgeons and understand their services, especially their interest in exotics. This knowledge will show your genuine interest in the practice and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with an upset client or managing an emergency. Think through potential scenarios and prepare your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
