Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent customer care, manage bookings, and assist with client needs.
- Company: Join the Oak Veterinary Group, a collaborative team in beautiful Pembrokeshire.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Be part of a supportive team with regular social events and opportunities for growth.
- Qualifications: 3 years of reception or customer service experience; strong communication skills required.
- Other info: Flexible working hours with potential for full-time or part-time roles.
The predicted salary is between 24000 - 36000 £ per year.
The Oak Veterinary Group, Haverfordwest, Haverfordwest, Wales
Here at the Oak Veterinary Group, we are excited to be able to offer an opportunity to offer a receptionist position part-time or full-time to join our existing Support Team.
We are looking for a friendly, hardworking, and enthusiastic dedicated client-centred individual, to become a part of our existing efficient Reception / Support Team. Our busy Practices thrive in an environment of collaboration and effective teamwork.
The ideal candidate would have a positive work attitude, good organisational skills, and the ability to be empathetic with our clients and assist with their needs.
The role will involve:
This role involves providing excellent customer care to clients and patients calmly and efficiently, managing bookings, client registration, and maintaining the Practice Management System. Responsibilities include processing payments, retrieving prescriptions, handling daily debtor queries, supporting Pet Health Care Plan administration, and assisting with insurance claims. The position also requires maintaining the cleanliness of waiting areas and consult rooms, managing stock, and interacting confidently with domestic pets. Additional receptionist duties and a full job description are available for suitable candidates.
Join a team you are proud to be part of
The practices are all based in beautiful Pembrokeshire surrounded by the most stunning coast and countryside that Wales has to offer.
Our main small animal surgery in Haverfordwest offers surgery, dentistry, internal laboratory, ultrasound, radiography, and endoscopy. Our Fishguard branch has an internal laboratory, dentistry and surgical facilities and is the site of our aquatic treadmill for hydrotherapy, and where our rehab services are primarily based. Laser services are also provided.
We are a team of 9 Veterinary Surgeons, 4 Registered Veterinary Nurses, 2 Student Nurses and 2 Animal Nursing Assistants. We also have a Practice Manager, Reception Co-Ordinator and an efficient Reception Support Team.
We enjoy regular social events including our annual Team Building Day in the summer and Christmas get-together and there are also other optional get-togethers all year round. Last year three of the Team took part in a Volunteering Scheme in Sri Lanka.
Are you the perfect fit?
- Ideally has 3 years previous experience within a Reception and / or Customer Service Role
- Computer literate with a proficient level of experience of using Microsoft Office and / or bespoke computer systems; ideally including Diary Management and Insurance Claims Handling
- Excellent communication and people skills with a positive demeanour
- Reliable and enthusiastic attitude supporting our client base and colleagues
- Organised, able to multitask, solve problems and work under pressure
- An awareness of costs and practice protocols in relation to budgeting and spending
Working patterns
We require an additional staff member for a minimum of 30 hours per week to potentially a maximum of 37.5 hours per week, within the hours of 8 am – 7 pm on weekdays and 8:30 am – 1:30 pm on Saturdays on a rota basis. The job may also be occasionally be based over our 3 surgeries, Haverfordwest, Fishguard and St David’s with an equal share of Saturday morning cover at our Haverfordwest Branch.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Discounted staff pet care
The Oak Veterinary Group, Haverfordwest
Prendergast Place Farm, Well Lane, Haverfordwest, SA61 2PL, United Kingdom
#J-18808-Ljbffr
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by The Oak Veterinary Group. Understanding their unique offerings, like hydrotherapy and laser services, will help you engage confidently during interviews and demonstrate your genuine interest in the practice.
✨Tip Number 2
Highlight any previous experience you have in customer service or reception roles, especially in a veterinary or healthcare setting. Be prepared to share specific examples of how you've handled client interactions, as this will showcase your suitability for the role.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple tasks effectively. You might want to prepare examples of how you've successfully juggled various responsibilities in past roles, which is crucial for a busy veterinary reception environment.
✨Tip Number 4
Demonstrate your empathy and communication skills by preparing to discuss how you would handle difficult situations with clients. Being able to convey your understanding and support for pet owners will be key in this role, so think of scenarios where you've provided excellent customer care.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise skills such as organisation, communication, and empathy, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the veterinary field. Mention specific experiences that demonstrate your ability to handle client interactions and multitask effectively.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any experience with practice management systems. Mention your ability to manage bookings and handle insurance claims, as these are key responsibilities of the role.
Showcase Team Spirit: Since the role involves working within a team, include examples of how you've successfully collaborated with others in previous jobs. This will show that you can thrive in a supportive environment like The Oak Veterinary Group.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. The Oak Veterinary Group values a client-centred approach, so sharing personal experiences with pets can demonstrate your empathy and commitment to animal care.
✨Highlight Your Customer Service Skills
Since the role involves providing excellent customer care, be prepared to discuss your previous experience in customer service. Share specific examples of how you've handled difficult situations or provided exceptional service to clients.
✨Demonstrate Organisational Skills
The position requires good organisational skills and the ability to multitask. Be ready to talk about how you manage your time effectively and any tools or methods you use to stay organised in a busy environment.
✨Familiarise Yourself with Practice Management Systems
As the role involves using a Practice Management System, it’s beneficial to have some knowledge of similar systems. If you have experience with Microsoft Office or other bespoke systems, mention this and be ready to discuss how you adapt to new technologies.
