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- Tasks: Be the friendly face for clients and their pets, managing appointments and enquiries.
- Company: Join Rosehill Veterinary Clinic, a modern practice in Plymouth with a caring team.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Work in a supportive environment while making a positive impact on pets' lives.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible full/part-time shifts available, perfect for students or those seeking job share.
The predicted salary is between 20000 - 28000 £ per year.
Rosehill Veterinary Clinic, Plymouth, Plymouth, South West
Are you passionate about pets? do you have great customer service skills? then this is the role for you!
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main responsibilities of the role include but are not limited to;
- Liaising with the clients and the clinical staff to provide a high level of customer care.
- Meeting and greeting clients and pets.
- Booking appointments and diary management.
- Managing telephone and email enquiries.
- Taking payment for services and products.
- Managing cash and end-of-day banking.
- Maintaining a clean and safe space for our clients and their pets.
About us
We are an established practice located in the heart of Plymouth, with a longstanding client base. Our practice is bright and modern, having recently undergone a complete refurbishment of all clinical and reception areas. Our facilities are well equipped including theatre, large prep room with 2 tables, Xray and ultrasound room and separate dental room with up to date dental Xray and very efficient new CR7 processor. We continue to invest in equipment and modern working practices. You will be supported by 5 experienced Registered Veterinary Nurses, 2 Animal Nursing Assistants and a Student Veterinary Nurse and an efficient reception team. Rosehill Vets is RCVS Practice Standards accredited to Small Animal General Practice.
About the rota and salary
We have both full/part-time shifts available for either one full-time candidate working 40 hours per week, or two job share candidates with a share of 20 hours per week.
In addition to a competitive salary, you will benefit from:
- 6.6Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Discounted staff pet care
Rosehill Veterinary Clinic, Plymouth
61 Molesworth Road, Stoke, Plymouth, PL1 5PF, United Kingdom
#J-18808-Ljbffr
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Rosehill Veterinary Clinic. Understanding their approach to pet care and customer service will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your passion for animals and customer service in any informal interactions you have with the clinic. Whether it's through social media or community events, demonstrating your enthusiasm can make a lasting impression.
✨Tip Number 3
Network with current or former employees of Rosehill Veterinary Clinic. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential role-play scenarios that may come up during the interview process. Practising how to handle client interactions or manage multiple tasks can demonstrate your readiness for the fast-paced environment of a veterinary receptionist.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any previous roles in veterinary or animal care settings. Use bullet points for clarity and include specific achievements.
Write a Personalised Cover Letter: In your cover letter, express your passion for pets and customer service. Mention why you want to work at Rosehill Veterinary Clinic specifically and how you can contribute to their team. Make it personal and engaging.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a reception role.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets, as this will demonstrate your genuine interest in the role and the well-being of the animals.
✨Highlight Your Customer Service Skills
Since you'll be the first point of contact for clients, it's crucial to showcase your excellent communication skills. Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Demonstrate Your Ability to Multitask
The role requires juggling multiple tasks in a busy environment. Be ready to discuss situations where you've effectively managed several responsibilities at once, such as handling phone calls while assisting clients in person.
✨Research the Clinic
Familiarise yourself with Rosehill Veterinary Clinic's services and values. Mentioning specific details about the clinic during your interview will show that you're genuinely interested in becoming part of their team.
