At a Glance
- Tasks: Be the friendly face for clients and their pets, managing appointments and payments.
- Company: Join Beech House, a vibrant veterinary practice in beautiful Brighton and Hove.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and a cycle to work scheme.
- Other info: Part-time role with no weekends or bank holidays, perfect for students!
- Why this job: Work in a supportive team that prioritises wellbeing and offers training opportunities.
- Qualifications: Excellent communication skills are essential; experience is a plus but not required.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at New Priory on a part-timebasis.
This is a great location in the vibrant seaside town of Brighton and Hove. With it’s exciting and diverse culture, beautiful beach and seafront and excellent transport links to central London and Gatwick airport, Brighton and the surrounding area is a fantastic place to live. Our Brighton Clinic is based within our flagship hospital in central Brighton. The clinic provides a comprehensive range of general practice veterinary services including medicine, surgery, radiography, ultrasound and dentistry along with the support of nursing clinics – all bolstered by excellent hospital facilities.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
This is a part-time permanent role working 21 hours per week with weekend & bank holidays included - Hours will include x2 5.75hr shifts Mon-Fri & Saturday or Sunday 8-6.
Key Responsibilities
- To be the first line contact for clients and their pet's within our practice's and via telephone
- Triage emergencies & provide advice
- Relay all messages taken accurately & act in a timely manner
- Act in a courteous and professional manner at all times.
- Welcome and register clients on arrival, make appointments.
- Dispense medicines as directed by our Vet's.
- Take payments and cash up.
- Social Media content management
- Complete referrals and other administration tasks
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off FTE
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
- Learning and development opportunities via the inspiring vet care Academy
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
New Priory Vets, Brighton
The Deneway, London Road, Brighton, Brighton, BN1 8QR, United Kingdom
#J-18808-Ljbffr
Veterinary Receptionist in Brighton employer: VC Evidensia UK
At inspiring vet care, we pride ourselves on being the UK's leading veterinary provider, where our team is central to our mission of delivering exceptional animal care. Working in Filton and Patchway offers a supportive environment with clear career progression, funded learning opportunities, and a collaborative culture that values continuous improvement. With benefits like private medical insurance and a generous Care Fund, we ensure our employees thrive both personally and professionally while making a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Brighton
✨Tip Number 1
Familiarise yourself with the specific services and values of Beech House. Understanding their approach to pet care and customer service will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your passion for animals and customer service in any interactions you have with the practice. Whether it's through networking or during the application process, expressing genuine enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your communication skills and how you've used them in previous roles. Since excellent communication is essential for this position, having specific examples ready can demonstrate your suitability for the role.
✨Tip Number 4
If possible, visit Beech House or similar veterinary practices to observe the environment and operations. This hands-on experience can provide valuable insights that you can reference in your discussions, showing your proactive approach.
We think you need these skills to ace Veterinary Receptionist in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience, especially in customer service or veterinary settings. Emphasise your communication skills and any experience with pets to show you’re a great fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for pet care and customer service. Mention why you want to work at Beech House specifically and how your values align with their team culture.
Showcase Your Skills:In your application, clearly outline your computer skills, particularly with Emails, Word, OneDrive, and Excel. Provide examples of how you've used these tools in previous roles to demonstrate your capability.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Veterinary Receptionist.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets, as this will demonstrate your genuine interest in the role and the well-being of the animals you'll be working with.
✨Highlight Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples of how you've successfully handled customer interactions in the past. This could include resolving complaints or providing exceptional service that left a positive impression.
✨Demonstrate Communication Skills
As the first point of contact for clients, strong communication skills are essential. Practice speaking clearly and professionally, and be ready to discuss how you would handle various scenarios, such as dealing with anxious pet owners or relaying important messages.
✨Familiarise Yourself with the Practice
Research Beech House and its services before the interview. Understanding their values, team structure, and the equipment they use will show your enthusiasm for the role and help you ask informed questions during the interview.
