Senior ER Specialist - Part Time

ER Specialist – Part Time – Fixed Term contract – Hybrid working Minimum least 1 day in the office About us Healthy animals and happy owners – that’s the goal. IVC Evidensia is proud to be one of the world’s leading veterinary care providers based in 20 different countries. IVC Evidensia has revenues of over £3.4bn and network of more than 2,400 sites, including first opinion clinics, hospitals and out-of-hour centres and a number of pet crematoria and other ancillary businesses. Main purposes of the role To provide a comprehensive telephony-based ER advice service to the UK and Ireland business, offering timely advice and guidance on a wide range of employee relations matters, including investigations, disciplinary and grievance matters. What you\’ll do Provide specialist telephony-based expert ER advice, ensuring matters are resolved quickly and effectively, in compliance with our People policies and up to date employment legislation, using a commercial and pragmatic approach Coach and influence senior managers on ER matters to develop their knowledge, abilities, and behaviours. Provide great customer service, building relationships with managers and stakeholders at all levels to achieve desired objectives Support managers where necessary with writing complex ER letters and investigation reports Update case information timely and accurately to ensure that data is stored safely, and that subsequent reporting is accurate and credible Escalate cases by exception to the relevant team where matters are highly complex or involve high risk. Deliver agreed personal and functional KPI’s, and contribute to the achievement of the team’s objectives Use expert ER knowledge and experience to spot and suggest opportunities for improvement for the team, policy, or wider business Support with ad-hoc ER or change related projects across the business as required What do we look for in our ER Specialist: Extensive knowledge of UK employment law (knowledge of Irish employment law is desirable), HR policies and procedures, including employment contracts, disciplinary, grievance, attendance, family friendly, performance management and right to work. Substantial practical experience of coaching and advising managers on a full range of employment matters, up to and including dismissal/final appeal. Effective communication and influencing skills, with the ability to articulate information clearly and concisely both verbally and in written format Knowledge and practical experience of using people management systems CIPD level 5 or above, or relevant practical ER experience Experience of operating in an HR role with a high-volume ER case load, ideally either within a shared service centre environment or within a challenging and / or fast-paced organisation Knowledge of Irish employment law What We Offer IVC is an international business and some working outside of normal hours, or travel to other sites, may be necessary. At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from: 26 days annual leave Pension Discretionary Bonus Discounted staff pet care Free Parking available at Head Office Initiatives focused on employee wellbeing F ollowing receipt of your application, you will be contacted by one of our experienced hire recruitment team. At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. IVC Evidensia UK IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. Any questions before applying? Speak to Danielle Hughes from our recruitment team who would be happy to help you with any questions you have before applying for this role. #J-18808-Ljbffr