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- Tasks: Be the friendly face for clients and their pets, managing bookings and enquiries.
- Company: Join Avon Lodge Veterinary Group, a caring and modern veterinary practice.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in pets' lives while working in a supportive team environment.
- Qualifications: Customer service experience is a plus; a can-do attitude is essential.
- Other info: Flexible hours with opportunities for learning and development.
The predicted salary is between 12 - 16 £ per hour.
Avon Lodge Veterinary Group, Salisbury is seeking a friendly and enthusiastic individual to join our reception team. As the first point of contact for our clients and their pets, our ideal candidate is accustomed to working well in a team but also able to work independently in sub-branches. The ability to drive is necessary as we have three branches locally. We are looking for someone who is empathetic and has the ability to stay calm under pressure. Flexibility is required to help provide cover for holidays and sickness across all three branches. Computer literacy is essential.
The main duties of this position include:
- Dealing with clients in person or by telephone/email for bookings and general enquiries.
- Seeing through the client journey in practice, from greeting on arrival to booking future appointments and offering pets a treat on their way out.
- Using our veterinary practice management software to manage the diary and maintain accurate client and animal records.
- Taking prescription requests and putting together dispensed orders for the clinical team to check.
- Taking payments and running the end-of-day banking.
- Animal handling, particularly in sub-branches where the vets may require receptionist help. A calm and confident approach to animal handling is required.
- Keeping reception areas clean, tidy and stocked and responsible for the end-of-day cleaning when working in a sub-branch.
- Confidence in promoting our healthcare plan and understanding the importance of maintaining up-to-date routine healthcare for our clients' pets' well-being.
Avon Lodge Veterinary Group provides trusted and compassionate care for pets across Newport. We pride ourselves on creating a welcoming, friendly environment where both pets and their owners feel at ease. Our modern, well-equipped practice offers a wide range of first-opinion veterinary services.
Clinical training is not required for this position; however, working in a veterinary practice can be a busy and challenging environment with no two days the same. Therefore, a can-do attitude and the ability to think quickly and adapt to situations are desirable. Previous telephone handling or customer service experience is beneficial, although on-the-job training will be provided. The successful candidate will be personable, professional, a good communicator and eager to learn.
Your shift pattern will entail working Monday 1 pm – 7 pm Salisbury, Tuesday 1 pm – 7 pm Amesbury, Wednesday 9 am – 2 pm Salisbury, Thursday 8 am – 1 pm Amesbury, and Friday 1 pm – 7 pm Amesbury.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
- Discounted staff pet care
Avon Lodge Veterinary Group, Salisbury, 21 Stratford Road, Salisbury Wiltshire, SP1 3JN, United Kingdom.
Veterinary Receptionist - Part-Time in Salisbury employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Part-Time in Salisbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Avon Lodge Veterinary Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and bookings. Remember, a calm and empathetic approach goes a long way!
✨Tip Number 3
Show off your flexibility! Since the role requires covering holidays and sickness across branches, highlight any past experiences where you've adapted to changing situations. Being able to juggle tasks and stay cool under pressure is key in this busy environment.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better. Plus, it’s super easy – just head over to our careers page and let’s get started on this pawsome journey together!
We think you need these skills to ace Veterinary Receptionist - Part-Time in Salisbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and enthusiastic nature shine through. We want to see the real you, so don’t be afraid to show your passion for working with pets and people!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or handling animals. Even if it’s not directly in a veterinary setting, we love seeing how your skills can transfer to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and why you’re a great fit for the role without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this pawsome opportunity at Avon Lodge Veterinary Group!
How to prepare for a job interview at VC Evidensia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing client bookings and handling animal records. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your empathy and ability to stay calm under pressure, as these traits are crucial in a busy veterinary environment.
✨Demonstrate Your Flexibility
Since the role requires covering for holidays and sickness across branches, be ready to discuss your availability and willingness to adapt. Share any previous experiences where you had to be flexible or take on different responsibilities, showing that you can handle the dynamic nature of the job.
✨Brush Up on Tech Skills
Computer literacy is essential for this position, especially with veterinary practice management software. If you have experience with similar systems, mention it. If not, consider familiarising yourself with basic software tools to show your readiness to learn and adapt quickly.
