Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support our veterinary team in a friendly environment.
- Company: Join Vine Tree Vets, a compassionate clinic with a strong community focus.
- Benefits: Enjoy competitive pay, 6.6 weeks leave, and awesome perks like discounts on pet care.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Be part of a dynamic team with fun social activities and growth opportunities.
The predicted salary is between 13 - 16 £ per hour.
Are you passionate about delivering exceptional customer service and looking for a role where you can make a real difference? Vine Tree Vets is seeking a Client Care Advisor to join our friendly team. This is an ideal opportunity for someone with transferable reception or front‑of‑house skills, or for those already working as a veterinary receptionist who want a fresh challenge in a supportive, forward‑thinking practice.
As the first point of contact for our clients, you’ll play a vital role in ensuring every pet and owner receives exceptional care. Your responsibilities will include:
- Welcoming clients and their pets with warmth and professionalism.
- Managing appointments and handling enquiries both in person and over the phone.
- Supporting our clinical team by ensuring smooth client communication and accurate record‑keeping.
- Maintaining a calm and reassuring presence in a busy environment.
About Us
Our clinic has a proud history of providing compassionate, high‑quality veterinary care to our local community. We’ve built a reputation for delivering a gold standard of patient care, and we’re now entering an exciting phase of growth. As part of the IVC Evidensia network, we combine the personal touch of an independent practice with the resources and support of a leading veterinary group.
Vine Tree Vets looks after a wide range of species in the heart of the Wye Valley; primarily cats and dogs but also more exotic species such as monkeys and meerkats! We’re a small but dynamic team dedicated to providing exceptional care:
- 1 Vet
- 1 Registered Veterinary Nurse
- 1 Director of Practice
As part of the IVC Evidensia network, you’ll also have opportunities to collaborate with colleagues across other clinics, sharing knowledge and learning from a wider network of veterinary professionals. We are passionate about supporting our team, we understand the serious nature of mental health within the veterinary profession. The team regularly explore the outdoors with some of our team members having a strong passion for field sports. The team is very sociable, regularly arranging activities including theatre trips, dog walks, pub nights and garden centre visits.
The role would suit somebody who is looking for a fixed shift pattern covering an average of 21 hours a week. The shift pattern for the role will be:
- Monday: 2 pm – 7 pm
- Friday: 2 pm – 7 pm
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Client Care Advisor - Part-Time in Ross on Wye employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor - Part-Time in Ross on Wye
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vine Tree Vets. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Client Care Advisor, you'll be the friendly face welcoming clients and their pets. Role-play with a friend or family member to get comfortable with common scenarios you might encounter, like handling enquiries or managing appointments.
✨Tip Number 3
Show off your passion for animals! Whether it's through volunteering, pet ownership, or just sharing your love for furry friends, make sure to highlight your experience and enthusiasm for animal care during your interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Client Care Advisor - Part-Time in Ross on Wye
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about making a difference for pets and their owners.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience, especially if you've worked in reception or front-of-house roles before. We love seeing how your skills can fit into our team!
Be Professional Yet Friendly: Remember, as the first point of contact for our clients, your written communication should reflect warmth and professionalism. Strike the right balance to show us you’re the perfect fit for our friendly team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VC Evidensia UK
✨Know Your Stuff
Before the interview, make sure you research Vine Tree Vets and understand their values and services. Familiarise yourself with their approach to client care and the types of pets they treat. This will help you demonstrate your genuine interest in the role and how you can contribute to their mission.
✨Showcase Your Customer Service Skills
As a Client Care Advisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for clients. Think about how you handled difficult situations or made someone’s day better – these stories will resonate well with the interviewers.
✨Practice Makes Perfect
Rehearse common interview questions related to client care and communication. You might be asked how you would handle a busy reception or a distressed pet owner. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Be Yourself and Stay Calm
Interviews can be nerve-wracking, but remember to be yourself! Show your personality and passion for animal care. Also, maintain a calm and reassuring presence, as this reflects the qualities they’re looking for in a Client Care Advisor. A friendly smile goes a long way!
