Zendesk Engineer in Keynsham

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business.

Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern pet owners have come to expect.

What will you be doing?

• Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems.
• Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented.
• Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates.
• Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out‑of‑hours release work may be required.

• 3+ years’ experience as a frontend developer, delivering maintainable, efficient, reliable and secure code within a collaborative team environment.
• Proven ability to configure and customise Zendesk and other ticketing or CRM platforms, with deep knowledge of core features and best‑practice workflows.
• Experienced in agile, product‑focused environments with strong communication skills and a proactive, growth‑oriented mindset.
• Customer‑centric approach with an inquisitive attitude, continuously seeking to improve processes and challenge the status quo.

At IVC Evidensia, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:

• A role with real business impact supporting teams across the organisation.
• Clear career pathways with progression opportunities within Central Functions and beyond.
• Ongoing learning and development supported by tailored programmes and resources.
• A collaborative, values-led culture focused on care, innovation, and continuous improvement.
• Flexible working with a remote-first working policy.
• Cycle to Work scheme.
• Green Cars salary sacrifice scheme.
• Voluntary benefits: choose from a range of benefits to suit you.
• Discounted staff pet care.
• Access to discounts/cashback with hundreds of participating retailers.

Diversity, Equality, Inclusion and Belonging

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Any questions before applying? Speak to Jake Nicholls from our recruitment team who would be happy to help you with any questions you have before applying for this role.