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For Companies At a Glance
- Tasks: Process insurance claims and provide top-notch customer service while supporting the reception team.
- Company: Join a caring veterinary clinic that values integrity, kindness, and professionalism.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a real impact in a supportive team dedicated to helping clients and animals.
- Qualifications: Previous customer service and receptionist experience are essential; insurance knowledge is a plus.
- Other info: Part-time role with flexible hours and opportunities for learning and development.
The predicted salary is between 24000 - 36000 £ per year.
We’re currently looking for a Part-Time Insurance Administrator to join our small and friendly team. This is a varied role where you will work closely with insurance companies, support our clinic teams with claim processes, and help ensure our clients have the best possible experience from start to finish. You’ll also lend a helping hand to our reception team when needed, so previous experience in a receptionist role is essential.
What You’ll Be Doing
- Processing insurance claims from start to finish
- Providing outstanding customer service over the phone
- Monitoring claims through to successful settlement
- Keeping all client communications accurate and up to date
- Ensuring insurance details are correctly recorded on our systems
- Liaising with insurance companies, clients, clinicians, and team members
- Identifying and resolving discrepancies efficiently
- Managing insurance documentation and navigating insurance portals and forms
- Suggesting improvements to streamline our processes
Why Join Us?
You’ll be part of a close-knit, supportive team that genuinely cares—about each other, our clients, and the animals we help. This role offers a great opportunity to make a real impact in a business that values integrity, kindness, and professionalism.
What We’re Looking For
- Previous customer service experience (phone/email) is essential
- Reception experience is a must
- Experience with credit management or insurance claims is a plus
- A confident communicator with a positive, proactive approach
- Strong organisational skills and attention to detail
- Comfortable working independently and as part of a collaborative team
- Someone who’s flexible and happy to step in when needed
This is a part-time role covering 26 hours per week, Mon 8am - 2pm, Tues 10 am - 4pm, Wed 10 am – 4 pm, Thurs 8 am – 2 pm, with 1:4 weekends working 8 hours either a Saturday or Sunday.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
- Discounted staff pet care
Insurance Administrator & Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Administrator & Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially in a veterinary context. Understanding how claims are processed and what common issues arise can help you stand out during interviews.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to provide outstanding service, which is crucial for this role.
✨Tip Number 3
Show your enthusiasm for working in a veterinary environment. Research the company and be ready to discuss why you want to contribute to their mission of caring for animals and supporting clients.
✨Tip Number 4
Be prepared to discuss your organisational skills and how you manage multiple tasks. Since this role involves both administrative duties and reception work, demonstrating your ability to juggle responsibilities will be key.
We think you need these skills to ace Insurance Administrator & Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and reception roles. Emphasise any previous work with insurance claims or similar administrative tasks to show you understand the requirements of the position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the veterinary field. Mention specific experiences that demonstrate your organisational skills and ability to communicate effectively with clients and team members.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered outstanding customer service in past roles. Highlight situations where you resolved issues efficiently or improved processes, as this aligns with the company's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Insurance Administrator role.
How to prepare for a job interview at VC Evidensia UK
✨Showcase Your Customer Service Skills
Since previous customer service experience is essential for this role, be prepared to discuss specific examples of how you've provided outstanding service in the past. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Your Organisational Skills
This position requires strong organisational skills and attention to detail. Bring up instances where you successfully managed multiple tasks or projects simultaneously, and explain how you prioritised your workload to meet deadlines.
✨Familiarise Yourself with Insurance Processes
Understanding insurance claims and processes will give you an edge. Research common insurance terms and procedures, and be ready to discuss any relevant experience you have, even if it's from a different context.
✨Emphasise Team Collaboration
The role involves working closely with various teams, so it's important to show that you're a team player. Share examples of how you've collaborated with others in previous roles and how you can contribute to a supportive team environment.
