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- Tasks: Lead a friendly reception team and ensure clients have a positive experience.
- Company: Join Lynton House Vets, a progressive veterinary practice with a family-like culture.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Make a real difference in a busy veterinary environment while developing your leadership skills.
- Qualifications: Experience in veterinary reception and a passion for customer service.
- Other info: Be part of a supportive team with great career growth opportunities and a fun work atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Lynton House Vets, Woking, Woking, South East
We are looking for a friendly, enthusiastic and experienced Head Veterinary Receptionist to join our team at Lynton Vets from October 2025.
If you have a passion for leadership, customer service, experience in a veterinary reception, and are keen to make a difference in a busy veterinary environment, we’d love to hear from you.
In this role, you will be responsible for managing your reception team, greeting and interacting with clients in a welcoming and professional manner, ensuring that every visit is a positive experience. You will manage appointment bookings, handle queries, and take payments, while also dispensing medication and assisting with general administrative tasks. Additionally, you will be required to handle account queries, chase outstanding debt, and manage payments, as well as complete end-of-day banking and monitor petty cash records. You will also support the team with any other administrative tasks as required by the Practice Manager or Clinical Director will also be part of your duties.
Who we are
We are a long-established, Small Animal Veterinary Group. As a progressive practice we recently relocated to our brand new, purpose-built practice in Woking, and continue to invest to refurbish and equip our other 2 practices to the same high standard. The practice maintains state of the art clinical equipment such dental radiography, Virtual Veterinary equipment (VVS) ultrasound scanners, anaesthetic multiparameter and patient warming equipment. We also have a purpose-built grooming salon at our main site. We have a loyal client base and a gold standard reputation across the local community. We have great transport links to London and the beauty and history of Surrey on our doorstep ready to explore.
Join an exceptional team at Lynton Vets Our 6 Veterinary Surgeons are supported by a great team of 8 Registered Veterinary Nurses, 4 Student Veterinary Nurses, 4 ANAs and experienced Receptionists across the Group. We have a family like culture in practice and have embedded a truly support and encourage ethos amongst the team. Each practice has an essential SOS chocolate station, and we are never short of cake with some excellent bakers across the group!
Mental and physical well-being of the team is paramount to us. Because our people matter, We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do.
This is a full time-time role working 40 hours per week, covering a variety of shifts including Saturdays on a shared rota as required.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers
- Discounted staff pet care
Lynton House Vets, Woking
12 Well Lane, Woking, Woking, GU21 4PA, United Kingdom
#J-18808-Ljbffr
Head Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Veterinary Receptionist
✨Tip Number 1
Get to know the company! Research Lynton House Vets and understand their values, culture, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local veterinary events. They can provide insider info and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think about specific examples from your past experience that highlight your skills and how you can make a difference at Lynton Vets.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Head Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Share your love for customer service and how you can make a difference in our busy veterinary environment. A personal touch goes a long way!
Tailor Your CV: Make sure your CV highlights your relevant experience in veterinary reception and leadership. We want to see how your skills align with what we’re looking for, so don’t hold back!
Craft a Friendly Cover Letter: Your cover letter is your chance to shine! Keep it friendly and professional, and explain why you’re the perfect fit for our team at Lynton Vets. We love a good story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at VC Evidensia UK
✨Know Your Stuff
Make sure you brush up on your veterinary reception knowledge. Familiarise yourself with common procedures, appointment systems, and customer service best practices. This will show that you're not just passionate but also well-informed about the role.
✨Showcase Your Leadership Skills
As a Head Veterinary Receptionist, you'll be managing a team. Prepare examples of how you've successfully led a team in the past, handled conflicts, or improved processes. This will demonstrate your capability to lead and inspire others.
✨Be Client-Focused
Lynton House Vets values a positive client experience. Think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to highlight your commitment to excellent service.
✨Ask Thoughtful Questions
Prepare some insightful questions about the practice culture, team dynamics, and future goals. This shows your genuine interest in the position and helps you assess if it's the right fit for you too!
