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- Tasks: Join our team as an Equine Secretary, managing calls, appointments, and client correspondence.
- Company: Donnington Grove Veterinary Group is a busy Equine Hospital in Newbury, Berkshire.
- Benefits: Enjoy 6.6 weeks of annual leave, birthday leave, and discounts on pet care.
- Why this job: Be part of a supportive team in a fast-paced environment with opportunities for growth.
- Qualifications: Equine knowledge and Microsoft Office skills are essential; training provided.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an additional Equine Secretary to join our existing team in our busy Equine Office. Duties include but are not limited to responding to and managing incoming telephone inquiries, scheduling client appointments, and overseeing the appointment diary. Responsibilities also extend to processing client payments, managing patient admissions and onboarding, preparing cost estimates for services, handling client correspondence, and coordinating referrals.
Join a fantastic team at Donnington Grove Veterinary Group, a busy Equine Hospital based in Newbury, Berkshire. Our main hospital has RCVS Tier 3 hospital status and is located in Newbury, a thriving town in West Berkshire, with many restaurants and a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it offers beautiful countryside for walks with canine companions. The branches at Tadley and Thatcham are nearby and equipped for surgical procedures and digital diagnostic imaging.
We require someone who can work well under pressure, is a team player, and enjoys working in a fast-paced environment. A confident and friendly telephone manner is essential, as many client interactions are telephone-based. Excellent equine knowledge is required to handle emergency calls. Full training will be provided, but you should be competent in Microsoft Office and Outlook. This is a 35-hour week position with varied shifts, including occasional Saturdays.
Benefits:
- 6.6 weeks of annual leave
- Additional leave for your birthday, added to your holiday allowance
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle to work scheme
- Employee wellbeing initiatives
- Support for non-accidental injury cases
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - discounts and cashback with hundreds of retailers
- Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We welcome candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and are happy to discuss any reasonable adjustments needed during the recruitment process.
Equine Secretary employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equine Secretary
✨Tip Number 1
Familiarise yourself with the specific equine terminology and procedures relevant to a veterinary setting. This will not only boost your confidence during interviews but also demonstrate your genuine interest and knowledge in the field.
✨Tip Number 2
Practice your telephone communication skills, as a friendly and confident manner is essential for this role. Consider role-playing with a friend or family member to simulate client interactions and improve your response time.
✨Tip Number 3
Research Donnington Grove Veterinary Group and its services thoroughly. Understanding their values, mission, and the specific services they offer will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the work environment and expectations, which can help you prepare better for any potential interviews.
We think you need these skills to ace Equine Secretary
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific duties and responsibilities of the Equine Secretary position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you managed client inquiries, scheduled appointments, or worked in a fast-paced environment. Mention your equine knowledge and any experience with Microsoft Office and Outlook.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Use specific examples to demonstrate your ability to work under pressure and your friendly telephone manner.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Equine Knowledge
Make sure to brush up on your equine knowledge before the interview. Be prepared to discuss specific scenarios or questions related to horse care and emergencies, as this will demonstrate your competence and confidence in handling client inquiries.
✨Demonstrate Your Communication Skills
Since a friendly telephone manner is essential for this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common client interactions with a friend to refine your approach.
✨Highlight Your Team Player Attitude
The job requires someone who can work well under pressure and as part of a team. Be ready to share examples from your past experiences where you successfully collaborated with others or managed stressful situations effectively.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office and Outlook is required, ensure you are comfortable navigating these applications. You could mention any relevant experience you have with scheduling, managing diaries, or processing payments during the interview.
