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- Tasks: Provide excellent client care and support in a busy veterinary environment.
- Company: Join a passionate team at Inglis Vets Hospital, dedicated to pet care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and employee wellbeing initiatives.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced setting.
- Other info: Full-time role with opportunities for learning and development.
The predicted salary is between 24000 - 36000 £ per year.
Inglis Vets Hospital, Dunfermline, Scotland is currently looking for a Client Care Advisor with a can-do attitude, a passion for a high standard of pet care and client service to join our team based at both our busy main hospital and branch surgeries.
This is a varied role in a busy environment. The ideal candidate will enjoy working with the public providing excellent client care and be used to working in a busy reception environment. The candidate should have an understanding of finance and IT skills and be able to pick up new tasks quickly with a flexible approach. The ability to multi-task and work as a team is a must.
What does the role involve?
- Answering calls and emails from clients
- Checking clients in for appointments
- Processing payments
- General admin tasks including scanning and creating invoices
Our Client Care Team are our main link between clients and the rest of the team, so the candidate should be confident working both individually and as part of a team.
About the rota
This is a full-time permanent role working 40 hours over 4 weekdays per week. Shifts fall between 8:00am and 7:00pm. Weekend day shifts are on a rota basis. Shifts involve both Dunfermline hospital and branch shifts.
About us
We are a Veterinary Group with branch surgeries around Fife, Kinross and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Client Care Advisor in Dunfermline employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor in Dunfermline
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Inglis Vets Hospital. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Client Care Advisor, you'll be the face of the hospital. Role-play common scenarios with friends or family to boost your confidence in handling client queries and concerns. The more comfortable you are, the better you'll shine in the interview!
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experiences where you've juggled multiple tasks successfully. Whether it's managing calls while processing payments or handling admin duties, demonstrating your ability to keep everything running smoothly is key.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are exactly the qualities we’re looking for in a Client Care Advisor.
We think you need these skills to ace Client Care Advisor in Dunfermline
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for pet care and client service right from the start. Mention any relevant experiences or skills that highlight your love for animals and helping people.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Use keywords from the listing, like 'client care' and 'multi-tasking', to show you’re a perfect fit for our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be great for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates!
How to prepare for a job interview at VC Evidensia UK
✨Know Your Stuff
Familiarise yourself with Inglis Vets Hospital and their services. Understand their mission and values, especially around client care and pet welfare. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Client Care Advisor, you'll be interacting with clients regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve handled difficult situations or gone the extra mile for someone.
✨Get Tech-Savvy
Brush up on your IT skills, especially if you’re not super confident with technology. Be ready to discuss any relevant software you’ve used before, and maybe even practice using common tools like email and invoicing systems to feel more at ease.
✨Demonstrate Team Spirit
This role requires teamwork, so be prepared to talk about your experience working in a team environment. Share stories that highlight your ability to collaborate, support colleagues, and contribute positively to a busy workplace.
