At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and client communications.
- Company: Join a caring team at The Neighbourhood Vet, part of IVC Evidensia.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and wellbeing initiatives.
- Other info: Opportunities for career growth and ongoing learning in a supportive environment.
- Why this job: Make a real difference in clients' and pets' lives every day.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
The Neighbourhood Vet, East Dulwich is seeking an organised, personable Receptionist to join our team on a full-time basis. This is a fixed-term contract for 6 months, with the potential to be extended or become permanent.
The Neighbourhood Vet is a lovely 20-vet practice in SE London established over 12 years ago. Our main hospital is situated in the heart of East Dulwich on popular Lordship Lane, and our two branch clinics are in Crofton Park and Penge, where we are a strong part of the local community.
Although we are a large group of 72 fantastic people, we have a close-knit, caring team. We pride ourselves on being kind and compassionate, doing the right thing for our staff, clients, and their pets, and we like to laugh and try to make every day at work a good one.
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. You will work 40 hours per week, covering a variety of shifts including 1:4 weekends.
General responsibilities include:
- Greeting our clients and their pets in a professional and courteous manner
- Dealing with queries both by phone, email, and face-to-face
- Advising clients on our preventative health care products
- General admin and reception duties
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Discounted veterinary care
- Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
Client Care - Receptionist employer: VC Evidensia UK
At inspiring vet care, we pride ourselves on being the UK's leading veterinary provider, where our team is central to our mission of delivering exceptional animal care. Working in Filton and Patchway offers a supportive environment with clear career progression, funded learning opportunities, and a collaborative culture that values continuous improvement. With benefits like private medical insurance and a generous Care Fund, we ensure our employees thrive both personally and professionally while making a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care - Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Neighbourhood Vet. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about your past experiences and how they align with the role. We want to hear your stories, so be ready to share them!
✨Tip Number 3
Show off your personality! As a Receptionist, you'll be the face of the practice. Let your friendly and approachable nature shine through during the interview. Smile, be enthusiastic, and don’t forget to ask questions about the team and culture!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The Neighbourhood Vet. Don’t miss out on this opportunity—get your application in today!
We think you need these skills to ace Client Care - Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Application:Make sure to tailor your CV and cover letter to highlight your experience in customer service and teamwork. Mention specific examples that demonstrate your ability to manage multiple tasks and support colleagues.
Be Professional Yet Approachable:While we love a good laugh, it’s important to maintain a professional tone in your written application. Balance your friendly approach with clear and concise language to show you’re serious about the role.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at VC Evidensia UK
✨Know the Practice
Before your interview, do some research on The Neighbourhood Vet. Familiarise yourself with their values, services, and community involvement. This will help you demonstrate your genuine interest in the role and show that you align with their mission of providing compassionate care.
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. Prepare examples from your past experiences where you effectively handled client queries or resolved issues. Practising clear and friendly responses can also help you feel more confident during the interview.
✨Demonstrate Organisational Skills
The role requires managing multiple tasks in a busy environment. Think of specific instances where you successfully juggled various responsibilities. You might even want to bring a notepad to jot down points during the interview to show your organisational skills in action.
✨Emphasise Teamwork
Highlight your ability to work collaboratively with others. Share stories that illustrate how you've supported colleagues in previous roles. This will resonate well with the practice's close-knit team culture and show that you're ready to contribute positively to their environment.
