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- Tasks: Be the friendly face of our practice, welcoming clients and supporting our veterinary team.
- Company: Join a state-of-the-art veterinary hospital focused on excellence and patient care.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts for staff pet care.
- Why this job: Make a difference in animal care while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Full-time role with varied shifts and great career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Assistant at Hamilton Specialist Referrals!
As a Client Care Assistant, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients.
You will be responsible for:
- Answering incoming telephone calls, ensuring any messages that are taken are clear and concise, and passed on to the relevant person in a timely manner.
- Maintaining clear and accurate patient records whilst ensuring the reception and waiting area is kept clean and tidy.
A hospital designed for excellence situated just outside of High Wycombe (J4, M40), Buckinghamshire, Hamilton Specialist Referrals (HSR) is a purpose-built, state of the art veterinary hospital that provides the latest in specialist treatments for cats and dogs, supported by an exceptional rehabilitation and physiotherapy facility.
The hospital is operational 24 hours a day, 365 days a year, and can offer the most advanced treatment options available for Orthopaedic, Neurology, Soft Tissue, Oncology, and Internal Medicine cases.
Despite working within such a large team, we pride ourselves on maintaining a friendly and supportive culture with a focus on development, clinical excellence, and gold standard patient care.
Working Pattern
This is a full-time position averaging 40 hours per week. The schedule is Monday through Friday, with weekend shifts (Saturday and Sunday) on a 1:4 rotation. Shifts are varied, with a 30-minute unpaid break, working hours between 07:30 and 20:00.
Requirements:
- Prior experience in customer service or reception desk roles.
- Preferred experience working in an animal care environment.
- Strong verbal and written communication skills.
- Excellent organisational skills with a keen attention to detail.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave.
- Additional annual leave for your birthday which will be added to your holiday allowance.
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay.
- Cycle to work scheme.
- Initiatives focused on employee wellbeing.
- Non-accidental injury support.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers.
- Discounted staff pet care.
Hamilton Specialist Referrals, Cressex Business Park, Unit 5, Halifax Road, High Wycombe, HP12 3SD, United Kingdom.
Client Care Assistant employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hamilton Specialist Referrals. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in customer service and animal care, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can set the tone for a positive interaction, especially in a client-facing role like a Client Care Assistant.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Client Care Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can go a long way, especially for a role like Client Care Assistant.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, clarity is key when it comes to communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at VC Evidensia UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like answering calls and maintaining patient records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, be ready to share examples from your past experiences where you've excelled in customer service. Think of specific situations where you handled difficult clients or went above and beyond to ensure satisfaction. This will highlight your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how they handle busy periods at the practice. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
✨Practice Good Communication
As a Client Care Assistant, strong verbal and written communication skills are crucial. During the interview, focus on speaking clearly and confidently. Practising common interview questions with a friend can help you articulate your thoughts better and reduce any nerves on the day.
