At a Glance
- Tasks: Create unforgettable experiences in luxury hospitality and cultural programming.
- Company: Join a dynamic team focused on premium customer engagement.
- Benefits: Flexible hours, creative autonomy, and opportunities for personal growth.
- Other info: Be part of an innovative environment with exciting events and trends.
- Why this job: Shape unique experiences that resonate with customers and drive value.
- Qualifications: Experience in luxury hospitality and strong project management skills.
The predicted salary is between 58185 - 71115 £ per year.
Use attendance, engagement and commercial data to evolve the programme. Host customers at key events and stay ahead of trends across luxury hospitality, food and drink, travel and culture.
About You
- Proven experience delivering premium customer experiences, luxury hospitality programmes, cultural programming or membership initiatives.
- Creative and commercially minded — you develop distinctive experiences that deliver measurable value.
- Strong project management skills, comfortable running multiple projects with exceptional attention to detail.
- A skilled relationship builder with partners, brands and stakeholders at every level.
- Data-literate: you use customer insight and performance metrics to shape programming decisions.
- Excellent communicator, verbally, in writing and in the room.
- Naturally curious, with a genuine passion for hospitality, food and drink, travel, culture and craftsmanship.
- Entrepreneurial and self-directed — you thrive with autonomy in a newly created role.
- Flexible on hours, including evening and occasional weekend events.
Membership Experience Lead employer: V&C
As a Membership Experience Lead, you will thrive in a dynamic and innovative environment that values creativity and premium customer experiences. Our company fosters a collaborative work culture where your ideas are encouraged, and you will have ample opportunities for professional growth and development. Located in the heart of the luxury hospitality sector, we offer unique advantages such as access to exclusive events and partnerships that enhance your career in this vibrant industry.
We think you need these skills to ace Membership Experience Lead
Customer Experience Delivery
Luxury Hospitality Programmes
Cultural Programming
Membership Initiatives
Project Management
Attention to Detail
Relationship Building
