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- Tasks: Support digital banking applications by resolving production defects and performing root cause analysis.
- Company: Join a leading tech firm focused on innovative digital banking solutions.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a fast-paced environment.
- Why this job: Make a real impact in the digital banking space with cutting-edge technology.
- Qualifications: Strong Java skills and experience with Temenos Infinity platform required.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a skilled Temenos Infinity L3 Support Engineer with strong Java and API troubleshooting experience to support digital banking applications. The role focuses on production support, defect resolution, and root cause analysis (RCA) for issues across the Infinity platform and its integration with core banking systems.
Key Responsibilities:
- Analyze and resolve L3 production defects in the Temenos Infinity platform
- Perform detailed root cause analysis (RCA) and implement permanent fixes
- Debug issues across Java-based microservices, APIs, and UI layers
- Investigate and resolve integration issues between Infinity and T24
- Handle incident, problem, and change management tickets in line with SLAs
- Provide code-level fixes, patches, and minor enhancements
- Support production releases, deployments, and post-release validation
- Collaborate with L2 support, QA, and business teams for issue resolution
- Monitor application performance and proactively identify potential issues
Required Skills:
- Strong experience in Java (Spring Boot / Microservices)
- Hands-on experience with Temenos Infinity platform (Digital Banking)
- Expertise in API troubleshooting (REST, JSON, authentication, etc.)
- Strong debugging, log analysis, and problem-solving skills
- Experience working in production support (L2/L3 environment)
- Understanding of integration with Temenos T24 or similar core banking systems
- Familiarity with incident management tools (ServiceNow, Jira, etc.)
- Knowledge of monitoring/logging tools (Splunk, ELK, etc.)
Experience:
- 8–10 years of relevant experience
- Minimum 2+ years in Temenos Infinity (support or development)
- Prior experience in L2/L3 support roles is preferred
Preferred Skills:
- Exposure to Infinity modules (payments, onboarding, channels, etc.)
- Understanding of banking domain (retail / digital banking)
- Experience in CI/CD pipelines and release management
- Familiarity with cloud environments (AWS / Azure)
- Knowledge of ITIL processes
Temenos Infinity - L3 Support Engineer in Telford employer: VBeyond Corporation
Contact Detail:
VBeyond Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temenos Infinity - L3 Support Engineer in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. Attend meetups or webinars related to digital banking and Temenos Infinity. You never know who might have a lead on that perfect L3 Support Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your Java projects, especially those related to Temenos Infinity. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common troubleshooting scenarios in digital banking. Be ready to discuss your experience with API issues and root cause analysis. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Temenos Infinity - L3 Support Engineer in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Java and the Temenos Infinity platform. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the L3 Support Engineer role. Share specific examples of your troubleshooting experience and how you've tackled similar challenges in the past.
Show Off Your Problem-Solving Skills: In your application, highlight your debugging and root cause analysis skills. We love candidates who can think critically and provide solutions, so share any relevant experiences that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at VBeyond Corporation
✨Know Your Temenos Infinity Inside Out
Make sure you brush up on your knowledge of the Temenos Infinity platform. Understand its architecture, key features, and common issues that arise. Being able to discuss specific examples of how you've resolved defects or performed root cause analysis will show your expertise.
✨Show Off Your Java Skills
Since this role requires strong Java experience, be prepared to discuss your work with Spring Boot and microservices. You might even want to bring along some code snippets or examples of projects where you've debugged complex issues. This will demonstrate your hands-on experience and problem-solving abilities.
✨Familiarise Yourself with API Troubleshooting
API troubleshooting is a big part of this role, so make sure you can talk about REST, JSON, and authentication methods confidently. Prepare to discuss any past experiences where you've resolved integration issues, especially between Temenos Infinity and T24 or similar systems.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your incident management skills and your approach to problem resolution. Think of specific situations where you've handled L3 production defects or managed change requests. This will help you illustrate your experience in a practical way.