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- Tasks: Support digital banking applications by resolving production defects and performing root cause analysis.
- Company: Join a leading tech firm focused on innovative digital banking solutions.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a fast-paced environment.
- Why this job: Make a real impact in the digital banking space with cutting-edge technology.
- Qualifications: Strong Java skills and experience with Temenos Infinity platform required.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a skilled Temenos Infinity L3 Support Engineer with strong Java and API troubleshooting experience to support digital banking applications. The role focuses on production support, defect resolution, and root cause analysis (RCA) for issues across the Infinity platform and its integration with core banking systems.
Key Responsibilities:
- Analyze and resolve L3 production defects in the Temenos Infinity platform
- Perform detailed root cause analysis (RCA) and implement permanent fixes
- Debug issues across Java-based microservices, APIs, and UI layers
- Investigate and resolve integration issues between Infinity and T24
- Handle incident, problem, and change management tickets in line with SLAs
- Provide code-level fixes, patches, and minor enhancements
- Support production releases, deployments, and post-release validation
- Collaborate with L2 support, QA, and business teams for issue resolution
- Monitor application performance and proactively identify potential issues
Required Skills:
- Strong experience in Java (Spring Boot / Microservices)
- Hands-on experience with Temenos Infinity platform (Digital Banking)
- Expertise in API troubleshooting (REST, JSON, authentication, etc.)
- Strong debugging, log analysis, and problem-solving skills
- Experience working in production support (L2/L3 environment)
- Understanding of integration with Temenos T24 or similar core banking systems
- Familiarity with incident management tools (ServiceNow, Jira, etc.)
- Knowledge of monitoring/logging tools (Splunk, ELK, etc.)
Experience:
- 8–10 years of relevant experience
- Minimum 2+ years in Temenos Infinity (support or development)
- Prior experience in L2/L3 support roles is preferred
Preferred Skills:
- Exposure to Infinity modules (payments, onboarding, channels, etc.)
- Understanding of banking domain (retail / digital banking)
- Experience in CI/CD pipelines and release management
- Familiarity with cloud environments (AWS / Azure)
- Knowledge of ITIL processes
Locations
Temenos Infinity - L3 Support Engineer in Hampshire, Portsmouth employer: VBeyond Corporation
Contact Detail:
VBeyond Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temenos Infinity - L3 Support Engineer in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. Let them know you're on the lookout for opportunities, especially roles like the Temenos Infinity L3 Support Engineer. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, work on personal projects or contribute to open-source initiatives related to Java or Temenos Infinity. This not only sharpens your skills but also gives you something impressive to talk about in interviews.
✨Tip Number 3
Prepare for those tricky technical interviews! Brush up on your debugging and problem-solving skills, especially around Java and API troubleshooting. Practising common scenarios you might face as a Temenos Infinity L3 Support Engineer will help you stand out.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from passionate candidates. Make sure to tailor your application to highlight your experience with Temenos Infinity and production support – it’ll make a world of difference!
We think you need these skills to ace Temenos Infinity - L3 Support Engineer in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Java and the Temenos Infinity platform. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the L3 Support Engineer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with digital banking applications.
Show Off Your Problem-Solving Skills: Since this role involves a lot of troubleshooting, make sure to include examples of how you've tackled complex issues in the past. We’re keen to see your debugging prowess and how you’ve resolved production defects!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at VBeyond Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your Java skills, especially Spring Boot and Microservices. Be ready to discuss your experience with the Temenos Infinity platform and how you've tackled API troubleshooting in the past.
✨Prepare for Real-World Scenarios
Think of specific examples where you've resolved production defects or performed root cause analysis. Being able to walk through your thought process during these situations will show your problem-solving skills and technical expertise.
✨Familiarise Yourself with Tools
Get comfortable with incident management tools like ServiceNow and Jira, as well as monitoring tools like Splunk or ELK. You might be asked about your experience with these, so having a few anecdotes ready can really help.
✨Understand the Banking Domain
Since this role is focused on digital banking, it’s crucial to have a grasp of the banking domain, especially retail and digital banking aspects. Brush up on relevant concepts and be prepared to discuss how they relate to your previous work.