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- Tasks: Support digital banking applications by resolving production defects and performing root cause analysis.
- Company: Join a leading tech firm focused on innovative digital banking solutions.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a fast-paced environment.
- Why this job: Make a real impact in the digital banking space with cutting-edge technology.
- Qualifications: Strong Java skills and experience with Temenos Infinity platform required.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a skilled Temenos Infinity L3 Support Engineer with strong Java and API troubleshooting experience to support digital banking applications. The role focuses on production support, defect resolution, and root cause analysis (RCA) for issues across the Infinity platform and its integration with core banking systems.
Key Responsibilities:
- Analyze and resolve L3 production defects in the Temenos Infinity platform
- Perform detailed root cause analysis (RCA) and implement permanent fixes
- Debug issues across Java-based microservices, APIs, and UI layers
- Investigate and resolve integration issues between Infinity and T24
- Handle incident, problem, and change management tickets in line with SLAs
- Provide code-level fixes, patches, and minor enhancements
- Support production releases, deployments, and post-release validation
- Collaborate with L2 support, QA, and business teams for issue resolution
- Monitor application performance and proactively identify potential issues
Required Skills:
- Strong experience in Java (Spring Boot / Microservices)
- Hands-on experience with Temenos Infinity platform (Digital Banking)
- Expertise in API troubleshooting (REST, JSON, authentication, etc.)
- Strong debugging, log analysis, and problem-solving skills
- Experience working in production support (L2/L3 environment)
- Understanding of integration with Temenos T24 or similar core banking systems
- Familiarity with incident management tools (ServiceNow, Jira, etc.)
- Knowledge of monitoring/logging tools (Splunk, ELK, etc.)
Experience:
- 8–10 years of relevant experience
- Minimum 2+ years in Temenos Infinity (support or development)
- Prior experience in L2/L3 support roles is preferred
Preferred Skills:
- Exposure to Infinity modules (payments, onboarding, channels, etc.)
- Understanding of banking domain (retail / digital banking)
- Experience in CI/CD pipelines and release management
- Familiarity with cloud environments (AWS / Azure)
- Knowledge of ITIL processes
Temenos Infinity - L3 Support Engineer in Bristol employer: VBeyond Corporation
Contact Detail:
VBeyond Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temenos Infinity - L3 Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. Attend meetups or webinars related to digital banking and Temenos Infinity. You never know who might have a lead on a job or can refer you directly!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your Java projects, especially those related to Temenos Infinity. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common L3 support scenarios. Be ready to discuss your experience with API troubleshooting and root cause analysis. Practising these scenarios will help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team at StudySmarter.
We think you need these skills to ace Temenos Infinity - L3 Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Java and the Temenos Infinity platform. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the L3 Support Engineer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Problem-Solving Skills: Since the role involves debugging and root cause analysis, include examples in your application that demonstrate your problem-solving abilities. We want to know how you've tackled challenges in the past, especially in production support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at VBeyond Corporation
✨Know Your Temenos Infinity Inside Out
Make sure you brush up on your knowledge of the Temenos Infinity platform. Familiarise yourself with its features, especially those related to digital banking. Being able to discuss specific modules like payments or onboarding will show that you're not just a techie but also understand the banking domain.
✨Show Off Your Java Skills
Since strong Java experience is crucial for this role, be prepared to discuss your past projects involving Java, Spring Boot, and microservices. You might even want to bring examples of code you've worked on or challenges you've overcome in debugging Java applications.
✨Demonstrate Your Problem-Solving Prowess
Prepare to talk about specific instances where you've resolved production defects or performed root cause analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to successful outcomes.
✨Familiarise Yourself with Tools and Processes
Get comfortable with incident management tools like ServiceNow or Jira, as well as monitoring tools like Splunk or ELK. Being able to discuss how you've used these tools in previous roles will demonstrate your readiness for the responsibilities of the position.