Job Title: SME - FGPP
Location: UK / Europe
Work Mode: Remote
Employment Type – Permanent / Contract (UK- Inside IR35 || Europe - B2B)
Working during Eastern Time - US Shift
This role of the SME is to be the client's technical focal point for the client's FGPP in production. To troubleshoot and solve issues in production.
Skills Required:
Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
Deep FGPP business and functional knowledge.
Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design.
Customer-facing experience: leading technical calls.
Experience with FGPP (not only Classic GPP) from the last 3 years.
Escalation Handling:
Manage escalations from L2 for complex and advanced issues.
Provide guidance and support for configuration changes needed to resolve issues.
Issue Investigation:
Identify root causes, recreate issues, Analyze traces and provide immediate workarounds. Perform complex configurations to provide solutions.
Use GUI, DB and traces to perform analysis.
Understand FGPP core Tables & fields (I.e logical fields , xpath , object rules , profile_udfs,cache_refresh)
SME - FGPP
