Role Overview
We are seeking an experienced Deputy Group Manager – Order to Cash (O2C) Operations to lead and oversee finance operations across the Order to Cash function.
The role will focus particularly on Credit Management and Cash Applications , ensuring high-quality service delivery, SLA adherence, financial accuracy, internal controls and continuous process improvement.
The successful candidate will have extensive experience in O2C operations, strong analytical and problem-solving skills, and the ability to work effectively across finance, operations and matrixed stakeholder environments.
Key Responsibilities Order to Cash Operations
Manage end-to-end service delivery for O2C processes within scope.
Oversee activities across Credit Management and Cash Applications .
Manage invoice processing, vendor/customer master data activities, query resolution, indexing, invoice reconciliation and accounts reporting as applicable to the operation.
Ensure transactions are processed accurately and within agreed timelines.
Monitor operational performance and ensure SLAs and quality targets are consistently achieved.
Ensure appropriate financial treatment and accounting controls are maintained.
Monitor operational risks and identify areas requiring corrective action.
Service Delivery & Performance Management
Manage day-to-day O2C service delivery and operational performance.
Monitor SLA, productivity, quality and accuracy metrics.
Analyse performance trends and identify opportunities for improvement.
Provide service delivery updates and operational reporting to stakeholders.
Ensure issues are identified, investigated and resolved promptly.
Coordinate with relevant teams to address escalations and operational challenges.
Financial Controls & Compliance
Maintain a strong internal control environment .
Ensure finance transactions are processed in accordance with established policies and procedures.
Support business control activities and compliance requirements.
Handle confidential financial and business information appropri...
Deputy Group Manager – Order to Cash Operations employer: Vbeyond Careers
As a leading employer in the data solutions sector, we offer an inspiring work culture that fosters innovation and collaboration. Our Snowflake Architects benefit from extensive professional growth opportunities, competitive compensation, and a supportive environment that values expertise and creativity. Located in a vibrant city, our team enjoys a dynamic workplace with access to cutting-edge technology and resources, making it an ideal setting for those looking to make a significant impact in the field of data architecture.
