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- Tasks: Lead CRM strategies and campaigns to boost customer engagement and revenue growth.
- Company: VBET is a global sports betting brand operating in over 120 countries.
- Benefits: Enjoy a dynamic work environment in London with opportunities for professional growth.
- Why this job: Join a vibrant team focused on innovation and customer satisfaction in the exciting gambling industry.
- Qualifications: 3+ years in CRM, strong analytical skills, and knowledge of the UK gambling market required.
- Other info: Office-based role, requiring presence four days a week in London.
The predicted salary is between 36000 - 60000 £ per year.
About the Company:
VBET is an international sports betting and gaming brand present in over 120 countries all over the world and powered in-house by Betconstruct. In order to continue driving growth in the UK market, we are seeking a highly skilled and experienced CRM Manager to take charge of our UK CRM program. The ideal candidate will have a proven track record in driving growth through CRM in the UK market, with a strong focus on campaigns and promotions across Casino and Sportsbook.
About the role:
As the CRM Manager, you will be responsible for developing and implementing effective CRM strategies and campaigns to surpass company objectives and targets in the UK market. This includes developing CRM and promotional strategies across all products, tracking and reporting of campaigns as well overall CRM program and driving customer satisfaction, retention and revenue growth.
Note: This role is based in London, with the requirement to be in the office four days per week.
Key Responsibilities:
- Develop and implement a comprehensive CRM and promotional strategy that aligns with the company\’s values and vision, and inspires customers to engage and interact with our brand at every touchpoint
- Drive seamless collaboration between the UK team and Product Teams by developing and maintaining detailed planning and timelines. Oversee the timely execution of plans and monitor productivity
- Work closely with the Product Marketing team to prioritize campaigns and offers from a customer perspective and ensure that communication strategy also best delivers their objectives and expectations
- Lead the ongoing evaluation of marketing campaigns and promotions through close collaboration with the analytics team. Analyze the productivity of past campaigns and make adjustments as necessary to optimize the success of ongoing ones. Work closely with the regional team to ensure the alignment of marketing campaigns with business objectives
- Develop and deliver local, personalized and targeted campaigns using relevant customer channels such as onsite messaging, email, SMS, push notifications, and social media
- Drive customer satisfaction, retention, and revenue growth by identifying, prioritizing and implementing impactful initiatives while ensuring compliance with relevant laws, regulations, and industry standards
- Establish and track key performance indicators (KPIs) to measure the success of the CRM program, and continuously evaluate the effectiveness of the strategy and adjust it as necessary
- Have a comprehensive understanding of financial performance and reporting
- Drive conversion, retention and reactivation rates by crafting impactful communication and promotional strategies
- Provide regular, data-driven reports to senior stakeholders, demonstrating a deep understanding of customer motivations and using this knowledge to execute A/B testing and automation strategies that optimize engagement and maximize customer lifetime value
- Manage CRM workflows from initial brief requests to final delivery and reporting, collaborating with stakeholders from CRM, Content, Design, Customer Support and Product departments to ensure seamless execution and successful outcomes
- Lead new implementations or improvements on existing tools and processes that enhance the effectiveness and efficiency of our campaigns
- Work closely with the sports trading team to help establish plans and roadmaps, focusing on enhancements to existing propositions and planning new promotional ideas
- Approve all campaigns before they go live, ensuring that each campaign is visually appealing and compelling, accurately targeted to the right customers, and compliant with all applicable regulations and company standards
Requirements:
- You`ll have outstanding commercial awareness and analytical skills and be comfortable using data and customer insight to drive results
- Strong knowledge and understanding of the UK Gambling Industry, major suppliers and competitors, as well as experience in managing CRM and promotions across Casino, Sportsbook and Racing
- At least 3 years of CRM and promotions experience in the UK market
- Proven track record of delivering growth through promotion and retention strategies
- Experience with planning, project management, execution and evaluation against target metrics
- Fluent in English. Knowledge of other languages is a plus
- Good knowledge of Microsoft Office tools (Word, Excel, PowerPoint) and Atlassian tools (Jira, Confluence)
- Experience managing gambling operations
- A strong understanding of compliance and regulatory requirements within the UK gambling industry, coupled with a commitment to upholding ethical and legal standards in all CRM activities
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UK CRM Manager / VBET employer: VBET
Contact Detail:
VBET Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK CRM Manager / VBET
✨Tip Number 1
Familiarise yourself with the UK gambling industry, including key players and current trends. This knowledge will help you speak confidently about how your experience aligns with VBET's goals during interviews.
✨Tip Number 2
Network with professionals in the CRM and gaming sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role at VBET.
✨Tip Number 3
Prepare to discuss specific campaigns you've managed in the past. Be ready to share metrics that demonstrate your success in driving customer engagement and retention, as this will showcase your ability to deliver results.
✨Tip Number 4
Highlight your analytical skills by preparing examples of how you've used data to inform your CRM strategies. Being able to demonstrate a data-driven approach will resonate well with VBET's focus on performance and optimisation.
We think you need these skills to ace UK CRM Manager / VBET
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM and promotions, particularly within the UK market. Use specific examples of campaigns you've managed and the results achieved to demonstrate your impact.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your skills align with the responsibilities outlined in the job description, particularly your experience with customer engagement and retention strategies.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to drive decisions in past roles. Mention any tools or methodologies you are familiar with that relate to campaign evaluation and performance tracking.
Highlight Industry Knowledge: Demonstrate your understanding of the UK Gambling Industry in your application. Mention any relevant experience with competitors or suppliers, and how this knowledge can contribute to VBET's growth in the UK market.
How to prepare for a job interview at VBET
✨Showcase Your CRM Expertise
Be prepared to discuss your previous experience in CRM management, particularly within the UK market. Highlight specific campaigns you've led and the results achieved, demonstrating your ability to drive growth and customer engagement.
✨Understand the UK Gambling Landscape
Familiarise yourself with the current trends and regulations in the UK gambling industry. Being knowledgeable about competitors and major suppliers will show that you are well-prepared and serious about the role.
✨Demonstrate Analytical Skills
Prepare to discuss how you use data to inform your strategies. Bring examples of how you've tracked KPIs and adjusted campaigns based on performance metrics, showcasing your analytical mindset.
✨Emphasise Collaboration Experience
Since the role requires working closely with various teams, be ready to share examples of how you've successfully collaborated with product marketing, analytics, and other departments to achieve common goals.
