Senior Account Manager ( Social Consulting ) in London

We’re VaynerMedia! We are a contemporary global creative and media agency built for the now. Born in social, our work is now full service, simply loving big ideas that connect and create real change for our clients' business. We are independently owned, founded in 2009 with offices in London, Amsterdam, New York, Los Angeles, Singapore, Tokyo, Sydney, Bangkok, Kuala Lumpur and Mexico City. We are recognized for our work in Cannes Lions, the Clios, D&AD and The Webbies to name a few. Culture is our key and Empathy is how we build it. VaynerMedia EMEA is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time – PEOPLE.

Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. In EMEA, we are proudly 250+, servicing multi-brands across the region. This role is for Vayner Consulting, a specialist division within VaynerMedia built to house our latest innovations and thinking, where we invite clients to ‘steal our brains’. We’re a fully integrated team of seasoned social brand builders, creators, cultural strategists and media practitioners to help clients to truly “find right” in today’s social landscape. We put our clients in the position to win on relevance via strategic and operational solutions that are built for today’s ecosystem without wasting time or money.

The PITCH. VaynerMedia EMEA is searching for an ambitious, curious and accountable person to join the Consulting team as a Senior Account Manager. We’re looking for through the line brand-building experience, an extensive understanding of social media platforms, passion for culture and exceptional interpersonal skills to join a fast-growing entrepreneurial team.

Here’s where you come in… You will be in regular contact with the client, working alongside senior leads to help deliver and shape daily, weekly and monthly consulting work based on the client’s business objectives. Proactively identifying social media trends and opportunities for the client and helping guide the resulting briefs and consulting work. Keeping on top of the latest platform innovations to help educate internal & external partners and clients. Getting stuck in and rolling up your sleeves, being a deep practitioner of social platforms. Helping us to evangelise the work internally and externally by supporting the PR team with case studies, and breaking news updates. Helping devise and sell-through incremental opportunities that help clients achieve the most efficient returns & results to deliver on their objectives.

Collaborating with other departments (Creative, Production, Analytics/Insights, Media, Community Management) as one close, collaborative team where everyone rolls up their sleeves, gets stuck in and works together across deliverables, process, and output. Partner with the Director to drive the overall account health of client engagements from strategic account & business planning to resourcing & financial. Owning your work and being proactive. Being the beating heart of the team, working closely with the wider Account, Strategy, Media and Creative leads to ensure client expectations, creative vision, and agency needs are met from briefing through final delivery on projects. Constantly feeding into the identification of key culture, trends, moments or pop culture and bringing those latest insights to your day to day work. Being your day to day client's trusted partner, driving those more junior client relations to make sure they feel heard in the process. Happy to work in an iterative and non-hierarchical way.

We treasure Personality and Experience yet we do know that these qualifications lead to what WE KNOW as a success:

• Experience in driving best practice, award winning social media work, with a real love for social and a strong understanding of online culture, consumer behaviour, relevant social media platforms and their requirements.
• Experience in concepting social media creative, managing an online community or working on a social media brand account.
• Experience of social media monitoring and reporting.
• European language skills (a real bonus).
• Experience of working closely with community and project managers.
• Manage overall quality of project delivery and documentation for the account.
• Strong communication skills and an impressive attention to detail.
• A cool, calm and collected approach to problem-solving.
• A real love for social.
• Ability to thrive and remain agile in a fast-paced, high-pressure environment.
• Ability to maintain and progress a number of concurrent projects, being smart in how to spend time to facilitate moving quickly and avoid bottlenecks.
• Strong self-awareness and people-management skills.
• Understanding of relevant social media platforms and their requirements.

Here’s how We Support You: We regularly review our benefits and are committed to providing a comprehensive programme for our people.

• Unlimited Holiday + 1 Day Birthday Leave
• Perkbox (online discount platform with 250 perks available)
• Journey EAP - proactive and crisis support with life concierge services
• Enhanced Parental Leave
• Unlimited Coaching sessions, which can be private and team class sessions
• Cycle to work scheme
• Employee Assistance Program (Financial, Mental and Physical Wellbeing)
• Cash Plan with Medicash - Level 1 cover, option to add partner, 4 children can be added for free
• Virtual GP, Skinvision, 24/7 Health and Stress Helplines, Discounted Gym, Medicash Extras
• Life Assurance
• Income Protection
• Group Personal Pension

What you SHOULD KNOW about VaynerMedia: Think “lab” and not “agency”. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun! We believe 100% that brands can be built on digital platforms and part of our model is built bottom up, flipping the traditional advertising model and process on its head. We don’t play to agency/industry norms and our culture and energy reflects that. Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can’t wait to meet you.

VaynerMedia is an Equal Opportunity Employer. This means that VaynerMedia provides equal employment opportunities to all staff members and job applicants without regard to gender, pregnancy, marital or civil partnership status, gender reassignment, race, disability, sexual orientation, religious belief, part time or fixed term employment, age or any other legally protected class. Candidates must be authorised to work in the U.K.