Senior Account Director ( Social ) in London

We are keen to hear from ambitious Account Directors ready to step up in their career. Social experience is essential. We’re VaynerMedia! We are a contemporary global creative and media agency built for the now. Born in social, our work is now full service, simply loving big ideas that connect and create real change for our clients' business. We are independently owned, founded in 2009 with offices in London, Amsterdam, New York, Los Angeles, Singapore, Tokyo, Sydney, Bangkok, Kuala Lumpur and Mexico City. We are recognized for our work in Cannes Lions, the Clios, D&AD and The Webbies to name a few.

Culture is our key and Empathy is how we build it. VaynerMedia EMEA is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time – PEOPLE. Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. In EMEA, we are proudly 250+, servicing multi-brands across the region.

The PITCH. We’re looking for an experienced Senior Account Director with experience leading a multi-market client, a keen understanding and love of social media and exceptional client services skills to drive growth and integration across our core markets whilst running one of the agency's most exciting and integrated accounts. You must LOVE all things social, especially the ever-changing environment it brings, already on multiple platforms and be passionate about the role social can play in building brands and connecting to audiences in an authentic way. This isn’t a role for people who like to take 6 months to develop one piece of creative. This is an always-on role that moves daily and will put you at the epicentre of culture.

Our teams are lean, and you will need to dip down to support the team when needed, but at the same time be able to delegate, making sure the day to day is being run smoothly and efficiently in order to deliver insights-driven work on a daily basis. You will be passionate about the work you do, about the agency you represent and in doing so will be at the forefront of strengthening client & partner agency relationships both here in the UK, across Europe and all Vayner Global offices.

Here’s where you come in…

• Deliver best-in-class client services and social media expertise across EMEA – setting the ways of working and driving how the team innovate and operate, as we grow into new markets, establishing and strengthening the role the brands you will lead can play in people’s lives.
• You will build valuable long-term client relationships working with senior clients who understand the broader strategic opportunities of an audience-led, digital-first approach and the role it can play in driving business results.
• Act as the escalation point for your day-to-day clients for any issues within your teams, taking a problem-solving attitude and approach.
• You will focus on the strategic direction of the accounts and drive innovation & creative craft as well as the Vayner way through everything you do.
• Help drive regular agency reviews with the client, ensuring that they effectively illustrate the agency's capabilities and successes in meeting client’s goals.
• The brand guardian - knowing what keeps your clients awake, knowing their competitors and keeping your teams up to speed on the latest trends and developments in their sectors.
• Working closely with your strategic leads to make sure we are monitoring the performance of our work, spotting trends and optimising when needed.
• Assisting in the development of key account plans that identify client needs, highlighting areas for support or new activities internally in order to help drive continued growth and client confidence.
• Working closely with your SVP, Client Partnerships to inspire, motivate, and mentor your teams and help them to achieve the account objectives.
• Oversee the execution of projects, working closely with your project directors to ensure the team are clear on the tasks at hand, that things are set up for success, that the finances are understood.
• Regularly review the WIP and understand the profitability of your account, working closely with your SVP Client Partnerships to manage your account P&L day to day.
• Spot opportunities for growth beyond what is briefed, looking at where you can cross-sell other Vayner services in order to drive incremental revenue and where more senior support is needed working with your SVP to open up these opportunities.
• Directly line manage or indirectly manage all client service team members within your client portfolios, performing regular feedback loops on them.
• Collaborate with the team leaders in other departments (Strategy, Creative, Production, Project Management, Analytics/Insights, Media) to improve and execute on client deliverables, process, and output.
• Contribute to the continued growth and stability of VaynerMedia, by being empowered to make decisions that are best for the company both today and tomorrow.
• The account cheerleader - Evangelising the work you are doing across the agency, keeping everyone informed and excited about the great work the team are doing, driving relevant recognition, PR, awards etc.
• Keep VaynerMedia values at the core of what you do, that restless energy and desire push boundaries and to do more, but also the ability to muck in with the team.

We treasure Personality and Experience yet we do know that these qualifications lead to what WE KNOW as a success:

• Experience working on a Global brand, working with local markets to help deliver culturally relevant work.
• Experience in driving best practice, award-winning social media work, with a real love for social and a strong understanding of relevant social media platforms and their requirements.
• An established AD with proven experience at that level or newly promoted SAD.
• Experience of working across EMEA markets and working with Global teams, being the driver of cross-market collaboration.
• Experience managing a multi-region team as an empathetic leader who always has time for their team.
• Strong gravitas and the ability to build and maintain relationships with senior clients, building trust in the accounts offering, with a track history of creating long-lasting, beneficial alliances with clients.
• A real team player with a client-centric focus who possesses the ability to build strong and effective working relationships with your teams and colleagues.
• A cool, calm and collected approach to problem-solving and ability to thrive and remain agile in a fast-paced, high-pressure environment.
• Be well versed in the various comms opportunities across the marketing mix, including Paid Media and Measurement opportunities in social and digital, in order to support the team where there are knowledge gaps and help train them to be able to spot incremental opportunities.

Here’s how We Support You:

• Unlimited Holiday + 1 Day Birthday Leave
• Cash Plan with Medicash - Virtual GP, Skinvision, 24/7 Health and Stress Helplines, Discounted Gym, Medicash Extras
• Enhanced Parental Leave
• Cycle to work scheme
• Employee Assistance Program (Financial, Mental and Physical Wellbeing)
• Life Assurance
• Income Protection
• Group Personal Pension
• 2 weeks Work From Anywhere
• Once you reach 2 years round the Vayner sun, you’re eligible for an annual £150 budget to spend on anything that you’re curious about.

What you SHOULD KNOW about VaynerMedia:

Think “lab” and not “agency”. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun! We believe 100% that brands can be built on digital platforms and part of our model is built bottom up, flipping the traditional advertising model and process on its head. We don’t play to agency/industry norms and our culture and energy reflects that. Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can’t wait to meet you.

Candidates must be authorized to work in the U.K.