Operations and Culture Lead in London

We are VaynerMedia, a contemporary global creative and media agency built for the now. Our work is full service, focusing on big ideas that connect and create real change for our clients' businesses. Founded in 2009, we have offices in London, Amsterdam, New York, Los Angeles, Singapore, Tokyo, Sydney, Bangkok, Kuala Lumpur, and Mexico City. We are recognised for our work in Cannes Lions, the Clios, D&AD, and The Webbies. Culture is key, and empathy is how we build it. VaynerMedia EMEA is strong with a world-class combination of diverse backgrounds collaborating to provide innovative, creative, and strategic solutions. We proudly service multi-brands across the region.

We are looking for an Operations and Culture Lead to help lead our EMEA team in a fast-paced and collaborative agency/production environment. This valuable team player will oversee the day-to-day operations of our London office and be the culture lead for our EMEA teams.

Who are you?

You are a highly organised, detail-oriented self-starter who is passionate about creating a cohesive office environment. We seek an ambitious individual who values empathy, teamwork, and adaptability in an evolving workspace.

Responsibilities:

• Oversee the Front of House Ambassador and serve as the liaison between Operations and third-party Management Services.
• Oversee all Hard Facility Management services including scheduling preventative and reactive repairs for HVAC, plumbing, and electrical systems.
• Provide consistent onsite support and ensure the office space is clean and organised.
• Monitor energy and water consumption to reduce costs and improve sustainability.
• Ensure compliance with fire safety regulations and conduct regular risk assessments.
• Facilitate building access, key card maintenance, seating arrangements, and growth strategies.
• Manage the Emergency Action Plan and monitor all safety equipment (fire extinguishers, first aid kits, AED cases, etc.) to ensure fire code and other regulatory compliance.
• Manage the annual office operations budget, tracking expenditures and identifying cost-saving opportunities.
• Lead company culture and employee wellness initiatives across all EMEA locations and partner with Community Resource Group (CRG) leads.
• Manage incoming/outgoing mail systems and maintain office supply inventory.
• Coordinate new hire setups in collaboration with our People and Experience and IT teams.
• Maintain relationships with the building manager and service vendors.

Skills and Characteristics Required:

• At least two years of previous experience in Office and Facilities management required.
• Retail/hospitality background is a huge plus.
• Great organisational skills and ability to multitask in a fast-paced environment.
• Excellent communication skills and ability to use kind candour when needed.
• Able to work under pressure, trustworthy, and accountable to job responsibilities.
• Self-starter with a proactive and curious approach to solving problems.
• Ability to work both independently and as part of a team while exemplifying empathy.
• Strong ability to partner with team leads across offices in different regional markets to address office concerns as needed.
• Requires an ability to occasionally lift office products and supplies.
• Occasional evening work when needed (i.e. office events, office rentals).
• Mac and Google Suite experience preferred.

Here's how We Support You:

We regularly review our benefits and are committed to providing a comprehensive programme for our people. Here’s what we have to offer:

• Unlimited Holiday + 1 Day Birthday Leave
• YuLife (wellbeing, life assurance, and online discount platform)
• Journey EAP - proactive and crisis support with life concierge services
• Enhanced Parental Leave
• Unlimited Coaching sessions, which can be private and team class sessions
• Cycle to work scheme
• Employee Assistance Program (Financial, Mental and Physical Wellbeing)
• Cash Plan with Medicash - Level 1 cover, option to add partner, 4 children can be added for free
• Virtual GP, Skinvision, 24/7 Health and Stress Helplines, Discounted Gym, Medicash Extras
• Life Assurance
• Income Protection
• Group Personal Pension

What you SHOULD KNOW about VaynerMedia:

Think "lab" and not "agency". We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun!

We believe brands can be built on digital platforms, and part of our model is built bottom-up, flipping the traditional advertising model and process on its head. We don’t play to agency/industry norms, and our culture and energy reflect that.

Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully, that, and the opportunity to collaborate with a talented and enthusiastic crew, working with big brands excites you, as it does us. We can’t wait to meet you.

VaynerMedia is an Equal Opportunity Employer. This means that VaynerMedia provides equal employment opportunities to all staff members and job applicants without regard to gender, pregnancy, marital or civil partnership status, gender reassignment, race, disability, sexual orientation, religious belief, part-time or fixed-term employment, age, or any other legally protected class. Candidates must be authorised to work in the United Kingdom.