Account Director ( Social )

Location: London office.

Responsibilities

• Deliver best-in-class client services, creative and social media expertise.
• This is an opportunity to flex both your strategic and creative skills, whilst also aiming to grow the agency's remit across these accounts.
• Bring together internal teams to create a united EMEA team with a shared vision for the account.
• Inspire, motivate, and mentor your client service team.
• Partner with clients and stakeholders to truly understand their needs and the pressures on them - to develop a trusting relationship and ensure we deliver strong results.
• Guide and contribute to the development of strategic recommendations, creative ideas and deliverables.
• Work closely with operations partners to help drive growth and protect our workstreams.
• Be well versed in the various comms opportunities across the marketing mix, including Paid Media and Measurement opportunities in social and digital to provide client recommendations on the proper channels and KPIs, based on brand-specific goals.
• Identify and help sell-through incremental opportunities to clients that help them achieve the most efficient returns & results on their overall marketing spend.
• Collaborate with the team leaders in other departments (Strategy, Creative, Production, Project Management, Analytics/Insights, Media) to improve and execute on client deliverables, process, and output.
• Contribute to the continued growth and stability of VaynerMedia, by being empowered to make decisions that are best for the company both today and tomorrow.
• Evangelise the work we are doing both internally and externally.
• Take the driver's seat and push the work forward, with a relentless focus on the details.
• Have regular 1-2-1's and spend as much face time (virtually or IRL) with the clients to help spot and drive incremental account opportunities.
• Track financial progression working closely with the operations team, ensuring it is shared and assessed.
• Constantly identify risks and solutions - being the problem solver in ensuring we remain agile and strategic throughout the project lifecycle.
• Be heavily client-facing to help drive a trusted advisor relationship.
• Provide motivation and mentorship to the client partnerships team and be the first point of escalation for issue/conflict resolution on all projects.
• Support VP of Client Partnerships to continually match and optimise skill-level/experience and aspiration of the wider team's needs.
• Keep VaynerMedia values at the core.
• New business and PR support for the wider agency e.g. case studies, award entries and pitch development for the department.
• Grow relationships, have fun and participate in VaynerMedia social engagement.

Qualifications

• Previous experience managing key work streams for your clients.
• Leadership and management skills.
• Strong interpersonal, communication and presentation skills.
• Proven negotiation skills on incremental projects or aiding in retainer negotiations.
• TTL experience.
• Experience working on an international account is advantageous but not required.
• An understanding of media, particularly paid social.
• Hands-on experience and ownership of strategic and creative projects, requiring senior stakeholder management.
• Ability to recognise and solve potential problems, escalating issues or conflicts and continually evaluating project effectiveness.
• European language skills (a real bonus).
• Manage overall quality of the agency output and management for the account.
• Strong communication skills and an impressive attention to detail.
• A cool, calm and collected approach to problem-solving.
• Ability to thrive and remain agile in a fast-paced, high-pressure environment.
• Strong self-awareness and people-management skills.
• Understanding of key channels including relevant social media platforms and an ability to drive the latest platform thinking into the work.

Benefits

• Unlimited Holiday + 1 Day Birthday Leave.
• Cash Plan with Medicash – Virtual GP, Skinvision, 24/7 Health and Stress Helplines, Discounted Gym, Medicash Extras.
• Enhanced Parental Leave.
• Cycle to work scheme.
• Employee Assistance Program (Financial, Mental and Physical Well-being).
• Life Assurance.
• Income Protection.
• Group Personal Pension.
• 2 weeks Work From Anywhere.
• Once you reach 2 years round the Vayner sun, you're eligible for an annual £150 budget to spend on anything that you're curious about.

Candidates must be authorized to work in the UK.