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- Tasks: Lead a vibrant team of 50+ agents to deliver exceptional customer service and drive sales.
- Company: Join a leading cleaning technology company in Droitwich Spa with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by fostering a sales culture through outstanding service.
- Qualifications: Strong leadership skills and experience in performance management are essential.
- Other info: Dynamic environment with a focus on data-driven decision-making.
The predicted salary is between 35000 - 45000 £ per year.
A leading cleaning technology company in Droitwich Spa is seeking a Contact Centre Manager to oversee a dynamic team of over 50 staff. The manager will ensure high service levels while promoting a sales culture through excellent customer service.
Candidates should have strong leadership and people management skills, along with experience in setting performance expectations. This hybrid position requires a keen focus on innovation and data-driven decision-making within the contact centre environment.
Contact Centre Manager — Lead 50+ Agents to Sell through Service in Droitwich employer: Vax
Contact Detail:
Vax Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager — Lead 50+ Agents to Sell through Service in Droitwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning technology industry or related fields. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service and sales. We want you to shine by showing how your leadership style aligns with their values.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used data-driven decision-making in past roles. We know that innovation is key, so highlight any tech-savvy solutions you've implemented.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who can lead a team to success.
We think you need these skills to ace Contact Centre Manager — Lead 50+ Agents to Sell through Service in Droitwich
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can inspire a group of over 50 agents to excel in both service and sales.
Emphasise Customer Service Excellence: Since this role is all about promoting a sales culture through excellent customer service, share specific examples of how you've improved service levels in previous roles. We love seeing real-life impacts you've made!
Be Data-Driven: In your application, mention any experience you have with data-driven decision-making. We’re keen on innovation, so if you've used data to enhance performance or drive results, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Vax
✨Know Your Numbers
Familiarise yourself with key performance metrics relevant to contact centres, such as average handling time and customer satisfaction scores. Being able to discuss how you've used data to drive improvements in previous roles will impress the interviewers.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and people management skills. Think about times when you motivated a team or resolved conflicts. This will demonstrate your ability to lead a large team effectively.
✨Emphasise Customer Service Excellence
Be ready to discuss how you’ve fostered a sales culture through exceptional customer service. Share specific strategies you've implemented that led to increased sales while maintaining high service levels.
✨Innovate and Adapt
Research the latest trends in contact centre technology and be prepared to discuss how you can implement innovative solutions. Showing that you’re forward-thinking and adaptable will resonate well with the company’s focus on innovation.