Vax is seeking a Customer Service Manager to lead a tight-knit contact centre team and drive exceptional service delivery. You will coach 10-12 Advisors, ensuring coaching, development and high-performance outcomes in a hybrid setup with on-site presence in Droitwich.
You will use dashboards to identify opportunities, manage performance against KPIs, and escalate issues when required, while maintaining a focus on customer-centric solutions and a positive team culture.
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Customer Service Team Lead – Hybrid, Coaching & Impact employer: Vax
At Vax, we pride ourselves on being a progressive employer that fosters a fun, team-oriented culture where innovation thrives. As an Industrial Design Engineer, you'll have the opportunity to work alongside skilled professionals in a dynamic environment, contributing to the development of cutting-edge floorcare products that enhance everyday life. With a strong commitment to employee growth and a focus on collaboration, Vax offers a unique chance to advance your career while making a meaningful impact in the world of consumer products.
