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- Tasks: Manage customer relationships and support day-to-day fleet operations.
- Company: Vavoom is a multi-award-winning fleet management business focused on sustainability.
- Benefits: Enjoy a £6,000 annual bonus, electric company car, 25 days leave plus birthday off, and more!
- Why this job: Join a passionate team making a positive impact on the planet while developing your career.
- Qualifications: Proven experience in customer account management or customer success is essential.
- Other info: Be part of a small but mighty organisation committed to innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Are you driven by positive outcomes and passionate about great customer relationships? Vavoom is seeking high energy, professional individuals to join our Account Management function and support our growing customer base in the management of their vehicles.
Vavoom is a multi-award-winning fleet management business, seeing significant growth following continued investment in our operations and people. We embrace technology to the benefit of our proposition and are proud of our expert team underpinning the service. We are a small but mighty organisation, committed to making a difference to the planet by supporting organisations to transition to lower emission vehicles.
Due to continued growth we are hiring an Account Executive to manage and support the day-to-day operations of SME and Corporate customers, including some of the UK’s largest employers across our fleet management and salary sacrifice schemes. Our approach to relationship management is all about providing consultative, expert advice, while delivering on our commitments.
- Managing a portfolio of customer relationships; operating as the main point of contact for those organisations, preparing for and attending regular account reviews, supported by the Commercial Director.
- Account administration; supporting the customer fleet operation to run smoothly, coordinating with the wider team to deliver customer projects.
- Driver Support; acting as the point of contact for customers’ drivers and working with internal and external teams to support in-life queries.
A proven track record in customer account management, customer success or customer experience.
Benefits include:
- £6,000 annual bonus
- Electric company car
- 25 days annual leave and an extra day for your birthday
- Company Pension
- Life Assurance scheme
- Subsidised staff canteen
- Free onsite office parking
Executive Account Manager (Permanent) employer: Vavoom Vehicle Management
Contact Detail:
Vavoom Vehicle Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Account Manager (Permanent)
✨Tip Number 1
Familiarise yourself with Vavoom's mission and values, especially their commitment to lower emission vehicles. This will help you align your passion for sustainability with their goals during conversations.
✨Tip Number 2
Prepare to discuss your previous experiences in account management, particularly how you've built and maintained strong customer relationships. Be ready to share specific examples that demonstrate your consultative approach.
✨Tip Number 3
Research the fleet management industry and current trends, especially regarding electric vehicles. Showing your knowledge about the sector can set you apart as a candidate who is genuinely interested in the role.
✨Tip Number 4
Network with current or former employees of Vavoom on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your discussions.
We think you need these skills to ace Executive Account Manager (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Executive Account Manager position. Tailor your application to highlight how your skills and experiences align with what Vavoom is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in customer account management or customer success. Use specific examples that demonstrate your ability to manage relationships and deliver results.
Showcase Your Passion: Vavoom values individuals who are passionate about great customer relationships and making a positive impact. Make sure to convey your enthusiasm for the role and the company's mission in your application.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vavoom Vehicle Management
✨Show Your Passion for Customer Relationships
Vavoom is all about great customer relationships, so make sure to express your enthusiasm for building and maintaining these connections. Share examples from your past experiences where you successfully managed client accounts or resolved customer issues.
✨Demonstrate Your Consultative Approach
Since the role involves providing expert advice, prepare to discuss how you've approached similar situations in the past. Highlight your ability to listen to customer needs and offer tailored solutions that align with their goals.
✨Familiarise Yourself with Fleet Management
Understanding the basics of fleet management and the transition to lower emission vehicles will give you an edge. Research Vavoom's services and be ready to discuss how you can contribute to their mission of supporting sustainable practices.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle in-life queries from drivers. Think of specific scenarios where you successfully navigated challenges and prepared to share those stories during the interview.
